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Customer Service Advisor Twickenham, England

Metropolitan Thames Valley

Full Time Twickenham, England 30942 GBP ANNUAL Today

Job description

MTVH are recruiting for a Customer "Repairs Officer" to act as the first point of contact for our residents for repairs related enquiries over all media and channels, including but not restricted to; phone, email, video calls, web chat or at reception, where required.

Full training will be provided

Salary for this post is being offered at £30,942 along with a number of fantastic benefits.

As a Repairs Officer your duties will include

Provide property and maintenance-based advice to residents, in line with our procedures.
Accurately diagnose repairs and identify property needs and where suitable, following them through to completion.
Raise accurate works orders for our contractors to maximise first time fix and minimise the need for orders to be varied.
Provide a quick response to emergency and urgent maintenance queries as this of paramount importance to safeguard customers and properties.
What you'll need to succeed
Experience of working with customers in high volume environments with the ability to manage a demanding workload
Experience with or an aptitude for the understanding of property maintenance with the ability to accurately diagnose repairs and instruct contractors following training
Ability to problem solve within clearly laid out policies and procedures
Taking responsibility for achieving individual objectives and contributing to team targets

Our benefits include:-

28 days annual leave plus 8 bank holidays (pro rata for part time) per year
2 volunteering days per year for things like helping out in local communities
An additional ‘Beliefs day’ once a year to have an extra a day off
Enhanced pension with matched contributions of up to 9%
Life assurance cover 3 x your salary
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Tenancy deposit – interest free loan to help with rental deposits
Access to extensive learning and training opportunities with Wisebox platform
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring programme and apprenticeships
We are committed to the wellbeing of our colleagues and support this as an organisation

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.

Job Types: Full-time, Permanent

Salary: £30,942.00 per year

Benefits: