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Customer Service Advisor

Customer Service Advisor Warrington, North West England, England

Manière De Voir
Full Time Warrington, North West England, England 20500 GBP ANNUAL Today
Job description

About Us

Manière De Voir is a fashion brand created to fulfil the need of fashion-forward enthusiasts. It’s our mission to create unique and timeless designs, with extraordinary fits that last season after season. Buy once, wear forever. Every product is created by our in-house design team, paying close attention to every detail, resulting in truly original pieces.

We are looking for a Customer Service Advisor to join our team in Birchwood, Warrington.

Key Responsibilities

  • Answering inbound e-mails, social media messages and WhatsApp messages.
  • Supporting customers via Live Chat.
  • Ensuring a high-quality service is delivered to every customer whilst hitting both individual and team targets
  • Making outbound emails and calls when necessary
  • Communicating information about the company’s products and services
  • Dealing with written communication through email and post, as well as general administrative duties.
  • Effectively actioning refunds and exchanges
  • Managing fraud and finance checks

Hours of work

  • Full Time , Permanent Role.
  • You will work 37.5 hours per week. Working 5 days out of 7.
  • Shift patterns are ran between the hours of 08:00-21:00 Monday to Friday or between 09:00-17:00 on Saturday / Sunday. On average you will work 1 weekend day (either or a Saturday or Sunday) every 2 weeks.

Essential Skills/Experience

  • Customer and quality focused
  • Highly motivated with the ability to work under pressure
  • Target driven
  • Team player with the ability to adapt
  • Responsible and reliable
  • Highly organised
  • Efficient in both written and verbal communications
  • IT literacy is key, with a good understanding of Excel, Microsoft word

Benefits

  • Free Parking
  • Great development & supportive environment
  • Pay review Scheme
  • Team incentives / Events
  • Staff discount
  • Holiday accrual scheme
  • Pension retail discounts
  • Discounted Warrington bus travel cards
  • Access to free Birchwood Shuttle transport
  • Discounted Gym Membership

Job Type: Full-time

Salary: From £20,500.00 per year

Benefits:

  • Casual dress
  • Company events
  • Employee discount
  • Free parking
  • On-site parking
  • Store discount

Work Location: In person

Post Jobs Online Apply Job
Customer Service Advisor
Manière De Voir

www.manieredevoir.com
London, United Kingdom
Unknown / Non-Applicable
1 to 50 Employees
Company - Private
Apply Job
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