Customer Service Advisor

Customer Service Advisor London, England

Kaplan SQE
Full Time London, England 28000 GBP ANNUAL Today
Job description

Company description

We design and deliver world-leading professional assessments. In 2018, we were appointed as the independent assessment organisation for the new Solicitors Qualifying Examination (SQE) which will be introduced in 2021. This will become the sole route to qualifying as a Solicitor of England and Wales and be taken by upwards of 13,000 candidates per year.

We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

As an employer, we work hard to make sure this a great place where everyone has an opportunity to succeed, regardless of sex, race, disability, age, sexual orientation, gender identity, religion or other belief, marital status, pregnancy or parenthood. If you require any adjustments, or additional support within the recruitment process, please contact us directly and we’ll do our best to help.

Job description

To provide outstanding support for existing and prospective candidates, providing a platform to help them create success.

Service Delivery:

  • Manage all inbound queries from existing and prospective candidates via telephone, live chat, email and social media, maintaining and improving

Candidate satisfaction:

  • Book candidates on Kaplan’s exams where required, reporting queries adhering to strict SLA’s and escalating to 2nd line where necessary
  • Management of Kaplan FAQ’s on the website, update accordingly and reacting to candidate feedback
  • Manage candidate complaints accordingly and in a timely manner, escalating where needed and following Kaplan complaint procedure
  • Complete administrative duties: raising invoices, process bookings and arranging refunds where required
  • Provide additional support to candidates at key times such as live exams, booking windows etc.

Administration:

  • Excellent administrative skills including organisational, time and documentation (electronic and paper) management skills.
  • A proven ability to work accurately with complex and detailed records.
  • Excellent IT skills, including Microsoft Word, Excel and Google Suite.
  • The ability to learn new systems and processes quickly and efficiently

Continuous Improvement:

  • Support the development and improvement of the candidate journey by reporting back on any issues or trends.

You’ll also carry out other duties, within the broad scope and spirit of your role, as requested by your manager. Our business is continuously evolving, so your job description will evolve too.

What you’ll bring

  • Excellent communication skills – both written and verbal
  • Experience of working within a customer focused environment (preference would be from a call centre environment)
  • Experience of working with legal professionals (desirable, not essential)
  • Target driven and focused
  • Personable and able to build rapport easily with candidates
  • Ability to manage a significant workload
  • Driven to provide excellence in service
  • Proactive and a desire to make a difference
  • Team player
  • Willing to work within the business required hours

What you can expect

A competitive salary & clear pay structures, progression paths, and a comprehensive benefits package.

You’ll be joining a team with a fun and dynamic culture, a great place to work driven by a shared purpose, where everyone can succeed and build a brighter future together.

Job Types: Full-time, Permanent

Salary: From £28,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Life insurance
  • Private medical insurance
  • Store discount

Schedule:

  • 8 hour shift

COVID-19 considerations:
Social distancing/face masks in public places, hand sanitisers provided.

Work Location: One location

Reference ID: TA6-2022

Customer Service Advisor
Kaplan SQE

Related Jobs

All Related Listed jobs

Clinical Fellow in Vitreo-Retina (Opthalmology)
Bradford Teaching Hospitals NHS Foundation Trust Bradford, Yorkshire and the Humber, England 51017 GBP ANNUAL Today

The post holder will participate in outpatient clinics, operating sessions and primary care sessions, including on-call, ensuring a competitive remuneration

FULL TIME GENERAL MARINA OPERATIVE
HOLY LOCH MARINA Dunoon, Scotland 10.5 - 11.5 GBP HOURLY Today

Candidates must have own transport and a Drivers License. They should be able to carry our basic general maintenance tasks and be computer literate.

service representative
NewYork-Presbyterian Hospital Brooklyn, NY 26.210096153846155 - 23.839903846153845 USD HOURLY Today
(059356) Music Centre Instructor Northallerton
North Yorkshire County Council Northallerton, England 19340 - 30172 GBP ANNUAL Today

Candidates will be expected to plan for and develop ensembles over time and will liaise regularly with the music centre manager.

Receptionist
Vets4Pets Cambridge, East of England, England 11.5 GBP HOURLY Today

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career