Customer Service Advisor Coventry, England
Job description
Customer Service Advisor
Do you enjoy delivering first-class customer service?
If yes, Jewson are looking for an enthusiastic and proactive 35hr PW Customer Service Advisor
HOURS OF WORK: MONDAY AND FRIDAY 9:00am-5pm
Working Style - Hybrid (attending Binley (Coventry) 2 x per month)
Our Colleagues are critical to our customers' success and you will be working with a team that proactively supports them in every way possible. If you love working with people, you're a good listener and you think you could help our customers feel welcome, then this could be a great opportunity for you to join our team.
What will I be doing?
A Customer Service Advisor is an essential role within the network, you will build relationships with Customers and understand their wider requirements in order to maximise sales growth.
You will be in regular contact with our Customers and therefore you play a huge part in delivering a fantastic customer experience. In order to support our customers and deliver a great service you will;
- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson Values
- Develop great relationships with existing Customers, understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- Use our in-house systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
- Make a great first impression on our customers · Maintain stock levels, carrying out regular stock counts ·
- Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
- Work with colleagues to suggest opportunities for improvement
This role is working with Jewson Partnership solutions part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.
At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.
The value of equal opportunity is embedded in the way we do business and retain talent groupwide. In our commitment to diversity, we welcome everyone with respect and an open mind.
We'd love to hear from you, hit apply! And a member of our Internal Recruitment team will be in contact with you
Job Type: Full-time
Benefits:
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Coventry
Reference ID: STK00632
