Customer Service Advisor

Who are we?

With headquarters in central London and Manchester, we're the largest owner and operator of student accommodation in the capital with 76 sites in 27 cities. Our vision is to build a world class business, reimagining the student accommodation experience and delivering the best year yet to our customers. Following an ongoing investment by Blackstone – one of the world's largest real estate investment firms, we have exciting long term growth plans!

What you can expect as our Customer service advisor

As part of our Operations team , you'll play a key role in making sure the students who stay with us feel at home. You'll be talking to future and current students about how awesome staying with us is, while making sure our current residents have their best year yet!

• Supporting the creation of a positive and memorable experience for residents
• Completing administrative tasks including logging of maintenance requests
• Carrying out sales and leasing activities including viewings
• Ensuring compliance in line with health and safety standards
• Handling and resolving customer complaints with a patient and understanding approach
• Chase outstanding rent arrears following rent collection procedures
• Creating exceptional experiences for our students through organising events

Salary: £23,000 pro rata

Hours: 16 hrs

Are you?

• An individual with an outgoing and friendly nature
• A team player who enjoys making people feel at home
• Keen to gain experience in relationship building and sales
• Someone with experience in customer service

Why join us?

• 25 days annual leave, plus bank holidays + an extra day for your Birthday
• Discretionary bonus
• Pension scheme- we match your contributions up to 8%
• Holiday Purchase Scheme
• Smart Tech Loans
• Long service Awards
• Eyecare Vouchers
• Payroll Giving and Fundraising Match up
• Private Medical Insurance
• Enhanced Parental Leave
• Discounted gym memberships
• Life Assurance
• Volunteer Day
• Access to thousands of discounts and offers on our rewards platform
• Cycle to work scheme
• Season ticket loan

Everyone's welcome at iQ, whoever they are, wherever their background and we encourage and celebrate you to #BeYou. That's why we're committed to creating a truly inclusive culture at iQ.

We are an equal opportunity employer and do not discriminate based on an individual's race, national origin, colour, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status.