Job description

Job description

What we're looking for...

As an award-winning specialist insurance company, focused on travel, we're looking for experienced and passionate Customer Service Advisor, dedicated to delivering exceptional service and a future potential career in financial services.

As a Customer Service Advisor, you will be responsible for providing excellent customer service to our customers through various channels, including phone, email, and chat. You will act as the first point of contact for our customers, answering their questions, addressing their concerns, and providing solutions to their problems.

Our exceptional 4.8 Star Trustpilot rating is underpinned by our commitment to delivering an excellent customer experience. Prompt, professional handling of our inbound calls is key to this role and supports 97% of our customers rating us as Great or Excellent.

What we provide...

We offer a starting salary of £23,000.00. You'll also be able to participate in our company bonus scheme.

InsureandGo invests in the development of its people and provides opportunities for growth and career development. Our employees can expect to have their successes celebrated and build a lasting career with us!

Benefits

• 32 days holiday (inc. bank holidays)
• Holiday Buy Scheme
• Health Cash Plan – providing all your day-to-day medical costs paid for e.g. optical, dental, prescriptions and access to an online GP service
• Tech Scheme – we’ll support with you the cost of purchasing the latest tech to help at home
• Life Assurance – 4 times annual salary protection
• Employee Assistance Programme including paid for counselling sessions supporting employee wellness

Job Types: Full-time, Permanent

hours: 37.5 per week

Salary: £23,000.00 per annum

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• Referral programme
• Sick pay
• Store discount
• Wellness programme

Schedule:

• Day shift
• Overtime
• Weekend availability

Supplemental pay types:

• Performance related bonus

Job Types: Full-time, Permanent

Salary: From £23,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Life insurance
• Referral programme
• Sick pay
• Wellness programme

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Work Location: In person

Reference ID: CMM
Expected start date: 05/06/2023