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Job description

Hush is a fast-growing fashion and lifestyle brand, founded 19 years ago by Mandy Watkins and now established as one of the UK’s leading online fashion retailers. We employ around 150 staff in our head office and across 30 John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style. Despite the challenges to the retail industry over the past 2 years, hush has continued grow – but our company culture still reflects our entrepreneurial roots and relaxed aesthetic – we love hard-working and talented people with a can-do attitude and a passion for what they do.

The Role:

The Customer Service Associate role is key to making the hush customer experience a unique one.

The team prides themselves on going that extra mile; dealing with practical issues and taking away any difficulties the customers may have. This role is integral to the business, you are the first point of contact and voice of the customer. Please note, this role will cover shifts from Monday to Saturday - weekend working will be 1 in 3.

Responsibilities:

• Offering an excellent standard of service over the phone and via email.
• Ensuring that customer queries are answered quickly and replied to within our agreed response times and recorded correctly.
• Completing operational procedures such as processing orders and refunds within the agreed times.
• Maintaining extensive and up-to-date knowledge of all products, offers and company information to enhance the customer experience.
• Monitoring and answering customer reviews on the website.
• Escalate any serious issues to the assistant customer service manager and the customer service manager.
• Provide feedback from customers to the wider teams to promote continual improvement.
• Confidently communicate to the wider team openly and with clarity.
• Act as a champion for the voice of the customer.
• Assisting at our Sample sales.

The Person:

• Available to work Monday to Saturday - weekend working will be 1 in 3.
• A passion for customer service and dealing with people.
• An enthusiastic and positive attitude with the willingness to learn.
• An approach that is results and achievement orientated to high standards.
• Great written and verbal communication.
• Excellent computer skills.

We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Type: Full-time

Salary: £23,303.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Referral programme
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• London, SW4 0JW: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What are your salary expectations for this role?

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London, SW4 0JW