Customer Service Advisor

Customer Service Advisor Remote

Huntswood Scotland Limited
Full Time Remote 10.9 GBP HOURLY Today
Job description

Avaliable Job Today LIFE AT HUNTSWOOD

We are not an average call centre, many of our advisors describe our environment as the most fun and friendly they have ever worked with. You’ll be joining a team where you’ll be excited to start work each day.

Job Title: Banking Customer Service Advisor

Start Date: 17th April 2023

Salary - £10.90 per hour

Working hours - Full time 37.5 hours per week.

Rotational Shift pattern across Monday - Friday, 8am - 8pm, Saturday 8am-6pm & Sunday 10am -6pm

Where will you be working?
This role is remote working, equipment and training provided.

Benefits -

- Generous staff discounts- access to our intranet with exclusive discounts from leading retailers
- Pension scheme
- Access to an online Wellbeing centre which has a variety of tools to nurture your - physical and mental health
- Access to mental health support through Able Futures
- Progression opportunities
- Charity involvement, our agents nominate a new charity each year

Job Description

As a Banking Customer Service Advisor you will be working within a busy, fast paced, multi-skilled team. You will be responsible for providing support to new and existing customers via calls, webchat, emails & SMS.

You'll be able to work from home for the duration, and all training and equipment would be provided.

What you'll need to succeed

You will have previous complaint handling experience within financial services dealing with a variety of different products. You'll be used to working to case targets within this fast-paced environment and managing your own workload.

You will have excellent communication skill to be able to explain things clearly, tailoring each call and letter to each customer's needs, as well as being able to talk to key stakeholders within the bank.

You'll also have a great attention to detail, whilst navigate numerous internal systems, to resolve complaint right the first time.

*Please note all applicants will be subject to a disclosure check, credit check and fraud check as well as referencing*

Job Types: Full-time, Permanent

Salary: £10.90 per hour

Benefits:

  • Referral programme
  • Wellness programme
  • Work from home

Schedule:

  • 8 hour shift
  • Day shift
  • Every weekend
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Performance bonus

Experience:

  • call handler: 1 year (preferred)
  • Customer service: 1 year (required)
  • financial services: 1 year (required)

Work authorisation:

  • United Kingdom (required)

Work Location: Remote

Customer Service Advisor
Huntswood Scotland Limited

www.cx-people.com
Glasgow, United Kingdom
Unknown / Non-Applicable
501 to 1000 Employees
Company - Private
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