CUSTOMER SERVICE ADVISOR

CUSTOMER SERVICE ADVISOR Kingston upon Hull, England

Hull City Council
Full Time Kingston upon Hull, England 20812 - 24948 GBP ANNUAL Today
Job description

Reference
HUL/23/0288
Full Time Equivalent Salary (based on a 37 hour working week)
£20812 - £24948
Occupational group
Legal Services
Job term
Full Time
Appointment type
Permanent
Hours
37
Division
Legal Services & Partnerships - Directorate
Closing Date
28 May 2023
Proposed Shortlisting Date
30 May 2023
Proposed Interview Date
08 June 2023
Place of work
Wilson Centre, 1st floor, Hull HU1 2AG
For an informal discussion please contact
Ann Adams
Contact telephone
07949 930741

We are looking for individuals with excellent customer service skills who are positive, sensitive and have an exemplary telephone manner, adapting your approach as appropriate to ensure equality of access to all.

A positive image of the council must be conveyed at all times and Customer Service standards must be maintained.

Successful candidates will be trained to deliver a good knowledge of all service areas including Council Tax, Housing, Welfare/Benefits and Environmental Services including Waste.

You will work as part of a team to deliver an efficient and effective customer contact centre, supporting and assisting in the delivery of services to respond to the customer’s needs and expectations. Ensuring that as many enquiries as possible are resolved at first point of contact and customers are encouraged to access all service available to them online.

We are open 24/7 365 days of the year. We are looking for flexible individuals able to work across the following contact channels; telephone, live chat, email and social media. Out of hours and weekend working is on a rota basis.

We have positions available on the Core team and the working hours are the following;

Core (7.5 hours per day)

  • Normal working hours between 08:00 - 19:00
  • Working Monday to Sunday
  • You are required to work 1 - 3 weekends (Either the Saturday or the Sunday with a day off in the week)
  • Bank holiday cover is required on a rota basis
  • An enhanced hourly rate of pay is applied for weekend and bank holiday working

Benefits of working for Hull City Council – Working for hull city council

Why Hull is a great place to live and work – Working for hull city council

https://www.workingforhullcitycouncil.org.uk/help-applying-interviews/apply-jobs


Please ensure that you complete and submit your application by midnight on the closing date.

We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Hull City Council embraces the principles of WorkSmart and this post has been identified as a suitable role. WorkSmart principles create opportunities facilitating a combination of working in the office, adhoc homeworking, or working from various locations, therefore being flexible about where/ how you carry out your role, the specific opportunities available will be discussed at interview.

CUSTOMER SERVICE ADVISOR
Hull City Council

www.hullcc.gov.uk
Hull, United Kingdom
Anita Harrison
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Public
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