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Job description

Overview of Role

H&M Distribution are actively looking for an experience Customer Service Advisor to join their friendly team within their Newton-le-Willows Depot. Offering a competitive salary, personal and professional growth possibilities, and a comprehensive benefits and incentive package.

As a Customer Service Advisor, you will work as part of an efficient operations team to ensure that high customer satisfaction is maintained, that key clients are retained, and that strong business relationships are promoted.

Within this role you will be the initial point of contact for both customers and Palletways Depots, therefore it is essential the successful candidate holds strong communication skills, attention to detail and has the ability to operate as part of a team.

About Us

H&M Distribution & International is a leading provider in the pallet haulage industry formed in January 2007, offering transport and warehousing services out of our Warrington facility in the Northwest of England. Our company is rapidly developing and employ over 170 employees across 3 depots within the UK.

We believe that the key to our success is a result of the people we employ ensuring as an employer, we provide the right training and development to ensure that each individual can grow their skills and strengths to be successful. We pride ourselves on building strong relationships with all employees through open and honest communication.

Responsibilities

· Daily communication and interaction with customers, dealing with any issues and general queries

· Investigating and resolving any customer complaints

· Providing information on products, services, and delivery times

· Providing daily and weekly reports

· Maintaining current internal and database systems

· Escalating inquiries to appropriate team, when necessary

· Assisting with onboarding of new customers

· Passing customer feedback onto different departments to improve the organisations service

· Answering calls and emails

· Completing daily task sheet

Requirements:

· Excellent team-working skills to effectively collaborate with other team members and departments

· Excellent interpersonal and active listening skills

· Clear communication skills

· Strong attention to detail

· Working knowledge of CRM tools

· Ability to work well in a team

· Mult-tasking skill and good organisational abilities

· Ability to work calmly under high-stress situations

· Excellent Health & Safety Awareness

Benefits & Incentives

Quarterly Bonus Incentive Scheme

28 Days Annual Leave, 1 Additional Day off for your Birthday and Additional Holidays for Length of Service.

The ability to purchase additional holidays through our Holiday Purchase Scheme.

Training and Development Programmes

Refer a Friend Bonus for Class 1 & 2 Drivers - £5000 per referral!!

Length of Service Bonus

Death in Service

Free Company Uniform

Company Pension Scheme

Wellbeing & Counselling Programme

Free Onsite Parking

1. Salary: £25,042.50 per annum plus ability to achieve quarterly bonus scheme with the view to increase as of 1st April 2023

2. Hours of Work: Monday to Friday, 40hrs per week between the hours of 8am-5.30pm, rotating shifts.

3.

Job Types: Full-time, Permanent

Salary: £25,042.50 per year

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Quarterly bonus

Ability to commute/relocate:

• Newton-le-Willows: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: CS