Customer Service Advisor Maidstone, England
Job description
VACANCY: Customer Service / Sales Advisor
LOCATION: Maidstone, ME15
ABOUT US:
Glenfield Invicta Limited is part of the AVK Group; who are market leaders in the design, manufacture and supply of valves, pipe fittings, hydrants and flow control equipment to the Water, Waste Water, Oil and Gas industries throughout the world.
Based at our site in Maidstone, we are looking for a solution-oriented Customer Service Advisor. This is an excellent opportunity for a high calibre individual who can display desire, drive and determination to provide an exceptional service to our valued customers and partners.
You should be a highly motivated and pro-active sales professional who is able to take responsibility while maintaining a collaborative approach within a busy, operationally focused team.
We are looking for a Customer Service Advisor who shows initiative with a natural care for our customers and to administer all aspects of Sales Order processing, including; preparation of quotations, sales orders and purchase orders.
ABOUT THE ROLE:
· First point of contact for inbound telephone and email sales enquiries
· Communicating with customers to clarify requirements
· Assist customer queries and process sales orders
· Prepare and send quotations to customers in a timely manner
· Advising pricing, quotations, lead times and delivery dates
· Liaise with suppliers and technical support to ensure quotations meet our customer’s requirements
· Ensure the swift and effective resolution of customer complaints when they arise
· Sales order processing and the raising of purchase orders
· Manage the customer data base ensuring it is up to date and accurate
ABOUT YOU:
· A passion for delivering the best customer service and willing to go that extra mile
· Ability to learn about our products and services, guiding customers
· Solution orientated problem-solving ability
· Sales driven with a confident approach
· Collaborative working style
· Flexibility to adjust to workload priorities to take account of new deadlines
· Solid IT capabilities; Microsoft Office Suite, ERP and / or MRP systems
· A flexible, forward-thinking approach to work
WHAT WE OFFER:
· A culture of shared values, goals, attitudes and business growth
· Employee Assistance Programme (Welfare and Wellbeing)
· Competitive salary
· 33 days holiday (including statutory Public Holidays)
· Life Assurance plan (x3)
· Company pension plan
· Discounts and cashback across many high-street and online retailers (Supermarkets, Entertainment, Fashion, Days Out, Technology, Home and Travel)
· Companywide initiatives to share in our future success
· A blend of training to help your career development
We know that our people are the most important asset to the AVK Group and we are looking for skilled, passionate and driven professionals to work with our inspirational leaders; to promote our culture, enable change and champion a lean environment.
Job Types: Full-time, Permanent
Schedule:
- Monday to Friday
Application question(s):
- Do you have previous experience within a Sales, Customer Service or Sales Order Processing role?
- Please detail your salary expectations
Work authorisation:
- United Kingdom (required)
Work Location: In person
