Customer Service Advisor Leeds, England
Job description
Garolla has quickly become the largest Roller Shutter Garage Door manufacturer in the United Kingdom. Due to substantial growth, Garolla is currently recruiting for experienced Customer Service Representative to join our existing team.
Job Description
Working within our customer service department you will be responsible for covering a wide range of duties which include the following:
· Daily communication with our customers via telephone and email
· Liaising with our franchisee partners and forming relationships
· Dealing with challenging customers and providing solutions
· Organization of dairy management
· Support national installers with their daily activities
· Identifying and prioritising tasks in order of importance
The role covers a variety of different areas within the business therefore you will need to have:
- Good working knowledge of Microsoft packages including Word and Excel, along with a willingness and ability to learn new software programs.
- Excellent written and verbal communication skills
- Methodical, thorough, with a very good attention to detail
- Strong organisational skills – able to plan diaries for engineers
A pleasant telephone manner will also serve you well.
In return Garolla offer:
- Full onsite training
- onsite parking
- company pension (3% employer contribution)
- casual dress Friday
- unlimited tea & coffee
- immediate start available
- monthly company treat
Experience of working within a busy office environment and excellent customer service essential.
Working hours are 8.45am to 4.45pm with 1/2 hour lunch break, Monday to Friday.
Please apply below and we look forward to receiving your CV
Job Type: Full-time
Salary: £22,500.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: One location
