Customer Service Advisor Slough, Berkshire, South East England, England
Job description
Fox Morris are working with Slough Borough Council in relations to finding a Customer Service Advisor to start work ASAP!
Responsibilities
- Give Customers a positive impression of yourself and Slough Borough Council. Provide a smart and responsive reception to visitors with or without appointments, ensuring that the service is open, welcoming and customer focused.
- Provide expert and reliable information, advice and services to customers at the Customer Service Centre on a wide range of issues.
- Develop, manage and sustain customer relationships. Demonstrate commitment to securing the best service and outcomes for customers in the most efficient and effective manner. Identify and deal with emergency enquiries in a calm, but efficient manner with customers who may be in stressful situations.
- Respond to enquiries (telephone, emails and hard copy communication) from customers regarding issues dealt with by the service. Make appointments for customers if required.
- Follow through service promises made and resolve complaints by taking ownership, maintain close liaison with all sections and disciplines within the council to ensure working practices and requirements are met to ensure a consistent seamless service delivery. Escalate enquiries to the next level if required.
- Maintain accurate, concise and up to date records of all customer contact with the Customer Service Centre on In-house systems.
You will be required to work Monday-Friday (9:00-5:00pm). This is based on a 6 month contract and the pay negotiable.
Benefits of working with Fox Morris Group
Referral Benefit Scheme.
- Free compliance (DBS, training etc.)
- Single point of contact consultant.
- 24h support.
- Regular communication updates.
If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV.
· Operate a variety of systems and packages, awareness of how to structure data to suite them, ensuring that data is accurate and reliable. Run reports of various systems.
· Ensure that information, posters, leaflets and all applications forms are kept tidy, up to date and promptly replenished.
· Ensure all duties are carried out in accordance with agreed council policy and procedure, particularly the Council’s Equal Opportunities and Health & Safety policies.
· Attend and participate in regular team meeting’s providing cover within the team.
Job Type: Full-time
Salary: £12.33 per hour
Benefits:
- Flexitime
- Referral programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Experience:
- Council/Councils/Local Authority: 1 year (required)
Work Location: One location
