Customer Service Advisor Salford, North West England, England
Job description
Date Posted 21/09/2023
Application Closing Date 03/10/2023 23:59
Hours 36 per week - Monday to Friday hours between 8am and 6:30pm
Salary £26,000
Location Salford
This role is known internally as “Customer Connect Hub Officer.”
Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.
As part of our Neighbourhoods team, you’ll handle enquiries and service requests from our customers, ensuring excellent service.
Why ForHousing?
- STAR – through our partnership with STAR you can save money on everyday spending and make your money go further with discounts across a wide range of shops and products
- Smartech – purchase technology or white goods and spread the cost
- Wellbeing centre – gym discounts, exercise videos, mindfulness tools, nutrition advice, financial advice and more
- Cycle to work scheme – save up to 40% on bikes and equipment
- Employee Assistance Programme – access to a 24/7 counselling and support helpline
What you’ll be doing:
- Liaising with customers using email, phone and webchat
- Acting as the first point of contact for customer enquiries
- Using our IT system to accurately record customer information
- Liaising with third parties, including contractors and external organisations, to resolve customer enquiries
- Making outbound calls to update and maintain customer details
What we’re looking for:
- Excellent customer service and communications skills
- Experience using MS Office software and Outlook
- Experience in a contact centre environment would be ideal
ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community.
If you need any adjustments to be made to our recruitment process, please get in touch with the team on [email protected]
Please note we reserve the right to close this vacancy early, depending on application numbers.
