Customer Service Advisor

Customer Service Advisor Sheffield, England

First Customer Contact Ltd
Full Time Sheffield, England 22000 GBP ANNUAL Today
Job description

Are you passionate about delivering excellent customer service? Are you looking for a new role where you can utilise your skills?

The Role

As one of our Customer Service Advisors specialising in customer contact via multiple channels, you will provide verbal and written support to customers' within agreed time scales and in an appropriate manner.

Our advisors are responsible for a variety of customer support matters which range from handling customer enquiries to resolving customer complaints. Your role will be key in enabling our Customer Voice Team in offering a high level of customer service with the aim to achieve a first contact resolution and to meet departmental contractual obligations.

We are looking for enthusiastic individuals to join our established team of customer service advisors at our Customer Contact Centre!


Salary

A basic salary of £22,000 (£11.28 per hour, 37.5 hours per week), along with a yearly tenure bonus on your anniversary!


Shift Rotations

You will work on an 8-week rotational shift pattern, working 1 in 3 weekends.

Monday to Friday: between the hours of 8am – 8pm

Saturday and Sunday: between the hours of 8am – 11pm


What You Will Bring
  • demonstrate brilliant listening and questioning skills
  • an ability to empathise and understand customer needs
  • a passion for problem solving
  • a passion for delivering outstanding customer service
  • thrive in a fast paced and ever-changing customer services environment

What We are Looking For
  • Someone who takes ownership of customer issues, solves problems with a focus on helping people
  • Strong ability to communicate clearly and effectively verbally and written
  • Good listener, who can be empathetic, show patience and adapt their behaviours to suit the customer
  • An understanding or ability to learn about the processes with our contact centre
  • Resilience when faced with challenging queries
  • Be accountable for your own performance and strive to achieve
  • Highly motivated and able to work in a fast-paced environment
  • Computer literacy Microsoft Office 365 (essential) and ability to use multiple systems

In Return, You Will Benefit From:
  • A Travel Pass which entitles you to free travel on the FirstGroup Bus.
  • Discounted travel for you and your family on our trains (Avanti West Coast, Great Western Railway, Hull Trains, Lumo, Trans Pennine Express and Southwestern Railway)after 6 months of service
  • 25 days holiday (plus Public Holidays)
  • Contributory pension scheme
  • Discounted Gym Membership to help you stay fit for less
  • Discounts at over 100 retailers, including well-known high-street shops, cinema tickets, flights, and holiday bookings through our in-house rewards package.
  • Discounts on selected local retailers & brands
  • Engaging and vibrant environment
  • Team outings & competitions

Who We Are?

First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises Great Western Railway, South Western Railway, Trans Pennine Express and Avanti West Coast and our open access operators Hull Trains & Lumo. We operate all types of passenger railways - intercity, commuter, regional and sleeper services.

We are continually seeking ways in which to improve the experience for our customers. Our Customer Contact Centre will therefore use industry leading systems to deliver excellent customer service and ensure that requests are speedily and effectively resolved.

Our delivery teams are responsible for a variety of customer support matters which range from processing customer compensation claims to complaints handling, group bookings and assisted/special services, quality assurance and fraud prevention and detection and retails sales to individuals and corporates.


    Ref:021721
    Company:First Customer Contact Ltd
    Website Skillset:Customer Service
    Contract Type:Permanent - Full Time
    Contracted Hours:37.50
    Location:First Contact Centre, The Square Sheffield
    Salary:£22,000
    Closing Date:4 March 2023

Customer Service Advisor
First Customer Contact Ltd

www.chameleoncustomercontact.com.au
North Melbourne, Australia
Unknown / Non-Applicable
1 to 50 Employees
Company - Private
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