Customer Service Advisor Nottingham, England
Job description
**Start date – 23rd October 2023**
**Interview Date - Wednesday 6th September 2023**
Discover the Unexpected
Experian is the world’s leading global information services company. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped economies and communities flourish – and we’re not done.
Our 21k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the brightest minds that share our purpose and want to make a difference.
Our uniqueness is that we truly celebrate yours.
Experian's culture and people are key differentiators. We take our people agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re an award winning organisation due to our strong people first approach.
Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
About the Role
We are currently recruiting Customer Service Advisors to join our Experian Consumer Service team, on a full time and part time basis, where you will have the opportunity to make a positive difference to the lives of our customers on a daily basis
Using your strong communication and written skills you will be guiding them through their Credit Report and Score queries. You’ll have the chance to impress every time by delivering the highest level of customer experience, and in return will receive ongoing development and career progression opportunities.
Our front-line Customer Service Advisors work in a hybrid environment, after training you will only need to come into our exciting Nottingham office 2 days per week (Monday & Tuesday).
You will also
- Deal with customers via inbound telephone calls, emails or our live webchat facility
- Provide a great and memorable Customer Experience
- Understand regulatory requirements and remain compliant
- Work on your own development and career aspirations
What are we looking for
- Someone with both excellent verbal and written communication
- A collaborative work ethic
- Passionate about delivering an outstanding customer experience
- A high level of resilience and the ability to meet targets/KPI’s
- Good computer literacy
- Previous telephone experience would be desirable
We will teach you the rest with our fantastic training programme and ongoing coaching.
If you’re passionate about helping customers, we would love to hear from you.
Additional Information
Where will you work and how
Office location; The Sir John Peace Building. Experian Way NG2 Business Park Nottingham
During training (approx. 8 weeks) your working location will be office based and hours will be between 9:00 – 17:30. Unfortunately we are unable to accept annual leave during this period.
Once training is completed, you will move into our four-week shift rotation with start times from 8 – 10.15 and end times of 4.00 – 6.15. This could include occasional Saturday working from 8.00 – 16.00, with one day off in the week to ensure you maintain a 5-day week.
Why Experian
- You will receive a competitive salary and annual bonus plan
- You will receive excellent training, support and a clear development plan so you can enhance your career
- Access to our benefit packages which includes, pension scheme, sharesave, generous holiday entitlement including the chance to purchase extra, medical cover, life assurance, Bike4work, GymFlex, free office parking and many more.
We also have internal networks and support groups that you can be part of such as:
- Working Families Network
- Women In Experian UK&I
- Experian UK&I Pride Network
- Autistic Employees of Experian
- Black at Experian
- disAbility Network
- Wellbeing Workstreams
If you require a reasonable adjustment, please do let us know.
#uniquelyexperian
https://view.pagetiger.com/experianguideforcandidates/1
Could this be the role for you? Apply now to start your journey with Experian!
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