Customer Service Advisor Nottingham, England
Job description
*Successful applicants need to be available on Friday 19th of May for the interview process*
We are currently recruiting for a crucial Customer Service Executive position within our Background Checking team, based out of our Nottingham office. This is a great opportunity to be part of an integral team within Experian and to advance both your customer service and administration skills, as well as starting on a career path that offers fantastic career progression and learning opportunities.
You will ideally have a strong track record of excellent customer service skills, which you will combine with outstanding communication skills to support our clients and customers throughout their employment screening journey.
You will be responsible for conducting a number of the component parts of the employment screening process, which will allow you to build your confidence and understanding of multiple screening methods including contacting clients, candidates and referees by telephone, email and live chat to gain required information. Working closely with your team, you will blend together a natural ability for problem solving and a keen eye for detail and making accurate decisions.
We are offering the chance for you to build a career within the Customer Services sector, working alongside a friendly team where you will learn new skills and have the opportunity to work your way up within a renowned business.
Could this role be for you?
We’re looking for someone with a proven Customer Service background or someone who has had a previous customer facing role, dealing with customers on a daily basis either face to face or through another medium such as inbound telephone calls.
We’re after a team player with very strong communication skills, someone who enjoys working in a fast-paced environment and who can stay organised and self-motivated to meet deadlines.
Everyone has different experience, and so please don’t rule yourself out if you cannot ‘tick’ all of the qualities mentioned above. Talk to us about the experience that you do have.
Additional Information
Discover the Unexpected
Experian is the world’s leading global information services company. We’re passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses and society. For more than 125 years, we’ve helped economies and communities flourish – and we’re not done.
Our 21k amazing employees in 40+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, talented people and innovation so we can help create a better tomorrow. To do this we employ the brightest minds that share our purpose and want to make a difference.
Our uniqueness is that we truly celebrate yours.
Experian's culture and people are key differentiators. We take our people agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re an award winning organisation due to our strong people first approach.
Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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