Customer Service Advisor London, England
Job description
LOVE SPORT? WANT TO HELP PEOPLE? PROBLEM SOLVER?
IF YES, THIS IS THE PERFECT ROLE FOR YOU!
As a Customer Experience Advisor you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. As a Customer Experience Advisor you'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!
What will you benefit from?
Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless! Free access to sports facilities -
We have state of the art facilities in our Decathlon UK Campus, including: gym, football pitches, basketball courts, table tennis tables and a yoga studio! Profit sharing scheme - We’re one big international family who exclusively shares the profit we make with our employees. We play sport together and have regular team socials! Permanent contracts with fair pay - We don’t believe in zero-hour contracts. Cycle to work scheme - 25% discount on a bike of your choice. 30% staff discount on our Decathlon products. Discover more of our company benefits here.
What’s involved?
Like any business, there will be some challenges that you’ll face and it won’t always be a breeze; however, with the support of your team we guarantee that you'll surpass even your own expectations. Here are parts of the role that you’ll be responsible for: Customer query problem solving Customer experience enhancement Proactive decision making Digital, verbal and written customer liaison and communication Providing product and sport advice Sound good so far? If so, here are the types of people that we’re looking for… Who are you? An active sporty person who likes a challenge. People orientated with a high sense of service to help others. Problem solver and creative thinker. A person with infectious energy and desire to go the extra mile. Fluent in English with excellent written and verbal communication.
Job Types: Full-time, Permanent
Salary: £26,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- On-site gym
- On-site parking
- Profit sharing
- Referral programme
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Weekend availability
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
