Customer Service Advisor Bingley, England
Job description
Customer Service Advisor – Inbound order call handling
40 hours per week ,permanent contract
£22,133.76 + bonus + overtime opportunities
About us
If you’re interested in joining a truly international business, look no further than Damart. We’re one of Europe’s biggest senior lifestyle brands delivering our wonderful products to over 10 million customers. In the UK, we are based in Bingley, West Yorkshire – just across from the train station. Each and every colleague is passionate about delivering world class customer service but don’t just take our word for it. We’re accredited by the Institute of Customer Services and our customer reviews on Trust Pilot rate us as ‘excellent’.
What you will do
We are currently recruiting for Customer Service Advisor’s to handle orders over the telephone to join the team immediately on a permanent basis. All the calls are inbound so everyone you speak to wants to engage with us. Once you’ve handled our customer’s order, you’ll promote a special offer too. Once you're settled, we will train you up to deal with customer service queries.
Who are we looking for?
Our team come from various employment backgrounds, but they all have one thing in common. They were all recruited as they demonstrated great communication and listening skills and an ability to build rapport. If you’re naturally warm and friendly, motivated and keen to deliver a great customer experience, this could be the role for you.
Our Contact Centre is open from 8am to 8pm every day of the week so we can offer a degree of flexibility. You’ll be required to work either a Saturday or a Sunday along with some 8pm finishes per week.
Why Damart?
Damart are flourishing and this is in no small part down to our wonderful team that work within Customer Services. We recognise this with a competitive salary, opportunities for overtime paid at a premium rate, a monthly bonus too and a 50% colleague discount off our products. Along with that, we’re in a great location for public transport and have lots of free parking as well. You’ll be working in recently refurbished offices and WFH, should you wish to, 80% of the time. We also offer, Monday to Friday, access to our subsidised restaurant too. You’ll receive comprehensive and fully paid training and then you’ll be given ongoing support and coaching by your Team Leader.
Starting in the Contact Centre could be only the beginning of your life at Damart as we offer plenty of progression opportunities. We're a UK HQ and we have colleagues working in Buying, IT and HR, just to name a few, who started life out in Customer Services.
