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Customer Service

Hybrid, Sheffield

Permanent

Full Time 37.5 hours

£21,060

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

Working as part of the our Contact Centre Team, you’ll provide an excellent level of professional customer service for Currys customers making sure they remain Customers For Life.

No matter the query you will investigate, support and guide owning the case through to resolution, so for those customer service champions out there this may be the opportunity for you.

As part of this role, you’ll be responsible for:

• 
  Engaging with our customers, wider team and partners through telephone and email
• Investigating and owning the customer query from initial contact through to resolution
• Identifying the cause of an issue while utilising the tools available to enable a resolve in a timely manner

You will need:

• 
  Great verbal and written communication skills with a confident, friendly approach
• To place our customers at the heart of every interaction and be the voice of our customer
• To take ownership - when our customers need our help it can be the best time to drive a positive and lasting experience
• Excellent customer service and problem-solving skills
• If working from home you will need a suitable place to work, with good internet connection - IT equipment will be provided

We’re one team and we celebrate all of the great things you do. One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:

• 
  Discounts at Currys for you and your family plus exclusive offers
• Access to our wellbeing corner where you can find physical, mental and financial support and advice
• Onsite parking and catering facilities (if you need to come to site)
• Access to the Aviva Digital GP app, where you can access a GP 24/7
• Access to explore further opportunities within Currys

Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented Customers for Life team and unbox your passion at the UK’s best-known retailer in tech.