Customer Service Advisor Poole, England
Job description
Customer Service Advisor
Currys Contact Centre, Poole, BH11 5XH
Permanent, full time, Monday-Friday 9am-6pm
£21,528+ up to 10% bonus paid 4 weekly
Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.
As a Customer Service Advisor in our Poole Business Centre, you’ll provide a personal, human touch to deliver an exceptional service that exceeds expectations. Supported by expert colleagues, you’ll aim to take ownership and responsibility of every call. Our customers will really value your help when you find a first-time solution to their queries.
As part of this role, you’ll be responsible for:
Helping customers with their support plans, facilitating repairs and after care service.- Offering over-the-phone support and guidance to solve customers’ queries right first time
- Building relationships with our customers, wider team and partners
We don’t use scripts, we guide and empower you to have a real conversation. You will therefore need to:
Have great communication skills with a confident, friendly approach- Place customers at the heart of every interaction
- Take ownership to drive a positive, lasting experience
- Be available to work allocated shifts to be there for our customers when they need us
We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:
Access to the Aviva Digital GP app where you can access a GP 24/7- Access to the NHS- approved Thrive: Mental Wellbeing app where you can get support for common Mental Health conditions and counselling that’s available 24/7
- Discounts at our Currys stores for you and your family
Beyond that, we’ll be with you every step of the way, enabling you to get the most out of your role, grow your skills, your way, and see your career develop in the way you want. Plus, we’ll help you develop skills for life, so you can take charge of your future and ours. Be part of our talented customer service team and unbox your passion at the UK’s best-known retailer in tech.
