DESCRIPTION

Birchwood

Warrington Contact Centre (1604)
Permanent
Full Time

Grade 1

£22,464 Plus bonus

Hybrid with a requirement to work onsite when needed
You'll be required to work onsite for the first 12 weeks

Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customers – online, in-store or in their homes. And it’s all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

Working as part of the Customer Focus Team you will have the opportunity to provide a great customer service at a time when customers need us the most. We pride ourselves on the service we provide, but sometimes our customers have a problem and need a little bit more support. This is where we step in to support and guide but more than that we own any issue through to resolution; taking inbound calls and communicating with customers via phone and in writing.

As part of this role, you’ll be responsible for:

Investigating and owning the customer’s case from initial contact through to resolution
Engaging with our customers, wider team and partners through telephone calls, email or letter providing regular updates when required
Identifying the cause of an issue while utilising the tools available to enable a resolve in a timely manner
Feeding back to our business and suggesting ways to improve our customer service

You will need:

Confident communicator with excellent written skills
Experience in managing complaints through to resolution
Excellent problem-solving skills
Be available to work allocated shifts which include some evening and weekend work

We know our people are the magic ingredient in our success. That’s why we reward you with benefits that go deeper than just the day-to-day. Benefits that work for you, your lifestyle and your career. They include:

Discounts at our Currys stores and on our partner networks
Life Assurance and Sharesave scheme
Access to a variety of Wellbeing initiatives including cycle to work and eyecare
Access to the Aviva Digital GP app, where you can access a GP 24/7

Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role. We're building a team that brings technology to people, making their lives better, easier and fuller, and you can be part of it

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