Customer Service Advisor

Customer Service Advisor Sheffield, England

Courier Logistics Ltd
Full Time Sheffield, England 22500 - 25000 GBP ANNUAL Today
Job description

Due to business growth, we are looking to employ a dynamic Customer Service Advisor to work within a busy pallet department, the role will be via both the phone and email and will include the following duties:

  • All forms of customer communications in a timely manner to ensure complete customer satisfaction.
  • Communications with other network depots to ensure delivery performance
  • Communication with our own drivers to ensure KPI's are maintained
  • Responding to customer and depot emails and message within an agreed timeframe
  • Liaising with customers re potential late collections or other issues
  • Elements of performance reporting
  • Any other duties as required

Previous experience in a transport/logistics related arena would be an advantage but not a necessity.

Hours of work - Monday to Friday 37.5 hours per week 07.30 - 15.30 plus 1 in 7 Saturday mornings.

Job Type: Full-time

Salary: £22,500.00-£25,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Health & wellbeing programme
  • On-site gym
  • On-site parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • Sheffield, S25 3AF: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Work Location: In person

Customer Service Advisor
Courier Logistics Ltd

courierlogistics.co.uk
Dinnington, United Kingdom
Unknown / Non-Applicable
51 to 200 Employees
Unknown
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