Customer Service Advisor Colchester, England
Job description
The role of the CSA is a critical customer facing role working directly with our customers and partners to help them resolve operational challenges that they may be experiencing. Delivering customer excellence is our number one priority ensuring our customers receive the utmost in customer service through our interactions.
The Customer Service Team work a rotational shift pattern covering a pattern from 7am to 8pm (you would work a 9 hour shift within those hours with an hour for lunch) and a one in three weekend shift. The salary for this role is £21,840 per annum which comes with Health and life Insurance cover once you have passed probation.
The things you'll be doing:
- Review and assign maintenance tasks to our Supply Chain Partners (SCP’s).
- Support SCP’s to carry out maintenance tasks in accordance with agreed service level agreements.
- Investigate all maintenance tasks that are sitting in backlog to find resolution.
- Support all queries seeking out the appropriate point of contact.
- Ensure customer service levels are met and exceeded.
- Monitor all scopes of communications and update appropriately to ensure complete transparency for our client, e.g., Building Portal, Client Inboxes, Email.
- Manage inbound calls against agreed SLA's.
- Follow and stay up to date with internal changes to process.
What we require:
- Customer service background of at least 1 year +
- Customer service desk experience beneficial
- Facilities management experience super beneficial but not a necessity
Benefits to working with us:
- Remote hybrid working (your choice!)
- Enhanced annual leave + a day off for your birthday
- Gym and retail discounts
- Salary sacrifice schemes such as cycle to work and electric car
- Private healthcare cover, personal accident cover and life assurance
Please note there will be a requirement to attend our offices in Essex for an assessment day on 27th April. We're a nice bunch though so you should have fun!
