Customer Service Advisor Southampton, England
Job description
Salary: up to £24,000 DOE
Working Hours: 8:30am - 5:30pm (Full-Time)
At circle.cloud, we truly believe that we are able to offer an exceptional product and an extremely high level of service to our customers and to support our growth, we have an immediate requirement for a Customer Service Account Manager who will operate as the first line support for all customer enquiries and on the technical support helpdesk.
You will need to have excellent communication and management skills as you will be working closely with various departments which is why having a full understanding of the product, and how the product and service is delivered to the customer is important.
About the role:
- Take inbound calls and making outbound calls to your customer base.
- Troubleshoot and resolve software and hardware issues over the phone.
- Personalise and change customer telephone systems upon request.
- Resolve all customer queries including billing, contract and additional purchases including liasing with other relevant departments.
- Manage customer dissatisfaction and rebuild customer relationships.
- Communicate clearly and effectively with end-users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Ensuring all open cases are updated with relevant information and customers are regularly updated.
- Responsible for giving a first-class service and building strong relationships with your customer base.
Benefits:
- Love2Shop bonuses every month for CS Agent and Employee of the Month
- Bonuses, recognition and prizes for hard work including different incentives for hitting KPIs
- Generous annual leave package, plus your birthday off every year
- Progression opportunities within the company
- Company-wide events and trips
- Dress down every Friday
- Refer a friend scheme
- Techscheme and Cycle to Work Scheme
- Training and Incentive Budget per employee
- Office in Central Southampton with sea views
- Onsite Parking
Requirements:
- Customer Service experience required
- Passionate about the customer experience, and providing the best service possible
- Ability to work well under pressure
- Affinity for technology and innovation
Click above now to apply!
Job Type: Full-time
Salary: Up to £24,000.00 per year
Benefits:
- Company events
- Cycle to work scheme
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Experience:
- Customer service: 2 years (required)
Work Location: One location
