Customer Service Advisor Colchester, England
Job description
Call Assist specialises in providing 24/7 vehicle assistance services, primarily following a breakdown or accident. We reach our customers fast by working with our networks of independent Recovery Operators situated throughout the UK and Europe.
Call Assist works with many companies providing a rescue service on their behalf, either behind their brand or under the Call Assist Rescue brand. Anyone who has broken down on a busy motorway or suffered an accident late at night can relate to our motivation in taking the stress away from our customers and professionally manage the situation in a considerate manner.
With a proven formula and thanks to our team of employees tirelessly delivering an award winning service, our desire to always improve and never become complacent has ensured Call Assist has held long term contracts with many of our key partners.
Our core values are:
· We work as a team
· We are professional
· We are proud of what we do
· We are progressive and forward-thinking
· We are fully committed to achieving the best for our customers and clients
· We are passionate and enthusiastic
To help us to provide the very best service, we are looking for a Rescue Co-ordinator to join our Colchester & Sudbury offices.
Job purpose & Training:
· Dealing with inbound calls from customers who require breakdown recovery on behalf of our brand and other partners.
· There is no selling involved and you will not be cold calling.
· Our training is 4 weeks of office-based learning plus 2 weeks live phone training with a mentor.
· This training is fully paid.
Hours:
Various full-time and part-time positions available, candidates must be able to work one permanent weekend shift a week.
Permanent working hours will be agreed in the interview and those hours will commence after the training period. All employees have set shifts and working patterns.
· Start date – May 2023.
Essential skills, knowledge & experience:
· Competent in Microsoft Office user, including Excel, Word and Outlook
· Excellent customer service skills
· Excellent telephone manner
· Excellent attention to detail
· Previous telephone-based call centre experience ideally preferred but not essential
Benefits:
· Extensive training coupled with an ongoing support and development program through a dedicated online development portal
· 28 days paid holiday including Bank Holidays for full-time employees
· Opportunities for progression within the Company
· Contributory workplace pension
· Staff referral bonus scheme
· NVQ’s
Salary:
The salary is dependent on age:
· 16 to 20 - £7.49p/h
· 21 to 22 - £10.18 p/h
· 23+ - £10.42 p/h
This position is not commission based
Applications:
We are passionate about our service and strive for perfection in every one of the 600,000 calls our offices in Colchester and Sudbury answer each year. We are proud to be an Investors in People accredited company and we offer various development and promotion opportunities for our talent. So, if you would like to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application. Please include your GCSE/CSE grades with your application.
If you require further information regarding the position, please call Meghean on 01206 785 850.
Retention Statement
Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.
All job applications will be held on our records for a period of 3 months in the strictest of confidence and not shared with any other business or organisation.
If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.
Job Types: Full-time, Part-time, Permanent
Salary: £7.49-£10.42 per hour
Work Location: In person
