Find More Than 10K+
United Kingdom Jobs

Customer Service Executive
Location: Wednesbury
Working Schedule: Monday – Friday 40 hours
Salary: £25028 + Bonus

Acknowledged as one of the UK’s leading distributors of Personal Protective Equipment (PPE), Workwear, and Hygiene Supplies and Health & Safety equipment. National Safety Supplies offer a comprehensive range of brand leading products to satisfy the most demanding of performance criteria. Centrally based in the West Midlands, our 55,000ft² National Distribution Centre is ideally located to serve you, wherever you are in the country.


The Benefits

• 28 days’ holiday (including bank holidays), increasing to 33 days after 5 years’ service, with an option of buying up to 5 days extra per year
• Company sick pay
• Save as you Earn Sharesave Scheme
• Enhanced Maternity and Paternity pay
• Comprehensive Learning and Development
• Personal Pension Plan
• Personal benefits for Employee discounts, Cinema discounts etc.

The Role

National Safety Supplies has an exciting opportunity for someone passionate about customer service to join the business to service and deliver customer service excellence to their customer portfolio via telephone, email correspondence. You will also assist in growing and developing new and lapsed customer accounts. To assist in the achievement of branch sales, profit and customer service targets.

Key Responsibilities

Develop strong, sustainable relationships with customers and supplier base, primarily by telephone and e-mail

Answer incoming calls, assisting customers in a professional and efficient manner. Processing sales orders and quotes accurately and efficiently. Deal with all customer issues/ queries/ requests for product and service information promptly, efficiently, and courteously, ensuring appropriate follow-up is completed where required.

Maintain effective communications and good working relationships with all internal and external teams, particularly operations, sales, stock control and credit control to ensure maximum customer service levels are achieved

Ensure all correct complaint procedures are complied with ensuring a satisfactory resolution

Manage out of stock items by communicating with purchasing and advising customer accordingly.

Providing general administrative support. Look for alternative products for out of stock items to retain sale

Help with the onboarding of customers and customer products within our digital platforms.

Grow and develop new and lapsed accounts within core range against targets working with other sales staff to achieve maximum potential

Understand and strive to meet agreed company targets. Managing your time and projects efficiently whilst contributing to group performance to achieve team success.



Your skills

• Excellent Customer Service Skills
• Proven track record building and maintaining customer relationships
• Positive and professional manner
• Excellent communication skills, written and verbal
• IT skills
• A team player with a collaborative approach

If you’re ready to work in a team environment alongside talented people who take pride in delivering great results, apply today!

Bunzl supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise.If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.