Customer Service Advisor Braintree, England
Job description
We have an exciting opportunity for a Customer Advisor to join our Customer Services Team, covering the hours of 8.30am to 5pm.
Working as part of a busy team, you will provide a front-line service to customers and staff – in person, by telephone, email and web. Dealing with the public, you will provide advice, interpret queries and re-route customers across a range of Council services.
The Customer Service Centre receives over 150,000 customer contacts a year, across various access channels, and you will be handling everything from arranging a waste collection to processing food voucher requests, as well as taking call back messages for busy departments.
We are looking for an individual who is committed to providing a high quality, customer-focused service and will work with customers and staff to achieve positive outcomes.
You will have excellent communication and keyboard skills, be friendly and approachable with the ability to work under pressure on your own or as part of a team. Grades A-C, or equivalent in English and Maths are essential.
At this current time our team is working a hybrid pattern i.e., a mixture of office and home working. The successful candidate will be required to attend the office at Causeway House whilst completing induction training.
Why choose Braintree District Council?
Braintree District Council is a great place to work and we pride ourselves on our creative, innovative and forward-thinking approach that is led by our staff. We are committed to having an engaged workforce who provide excellent customer service.
What benefits do we offer?
*Local Government Pension Scheme Defined Benefit Scheme *Free Car Parking *Health and Wellbeing Programme *Payment of Professional Subscription *Staff Discounts *Employee Assistance Programme *CareerPath *Flexible working opportunities
f you would like an informal chat about the post, please contact Anita Norgett on 01376 552525.
For further information about the post please see the Job Profile.
Closing date for applications – Tuesday 16th May 2023
Interviews will be held from the week commencing 22nd May 2023
