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Customer Service Advisor

We are currently recruiting for Customer Service Advisors to join us in our busy Customer Support Centre, based at our Support Office in Nottingham. You will be working as part of our inbound Customer Service team, delivering excellent care through every customer interaction.

About the role

You will be handling inbound calls from our customers and store colleagues, where you will need to actively listen, understand, and support them with any queries, from receipt right through to resolution. This could be helping them with anything from; Boots.com, Advantage Card and Healthcare services queries.

In role you’ll be supported by our training team and mentors, to ensure you have all the knowledge, skills and confidence required.

We are looking for people who can work between 25 - 37.5 hours per week and have full flexibility over our operating hours. Our operating hours are 8.30am - 7pm Monday to Friday and 8.45am - 5pm Saturday & Sunday. On bank holidays we are open 9.00am - 4.00pm.

Once you have completed 6 weeks of training, we can potentially consider a flexible, hybrid working approach, which includes a balanced mix of remote and office-based working.

Full-time salary: £21,312

To find out more about our Customer Support Centre, click here.

What you'll need to have

• Great communication skills
• Strong computer knowledge
• Ability to show resilience during challenging conversations
• Ability to work in a fast-paced environment & multi-task effectively
• Problem solving skills

It would be great if you also have

• Salesforce knowledge
• Contact centre experience

Our benefits

• Boots Retirement Savings Plan
• Generous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare
• Excellent onsite facilities including staff shop, opticians (including free eye tests for team members), gym, cafeteria, and outdoor seating spaces
• Cycle to Work scheme
• 25 days holiday plus bank holidays (based on full time hours), with the option to buy more holidays once you have passed probation

We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you;(all rewards and benefits are subject to change and eligibility).

Why Boots

We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better.

What's next?

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email.

If you have any questions about this vacancy, please contact [email protected]

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to enable you to be at your best.

This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will asked to submit either a DBS (Disclosure & Barring Service), PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.