Customer Service Advisor United Kingdom
Job description
Customer Service Advisor
Jersey
As a Barclays Customer Service Advisor, you will act as the first point of contact for our International/Offshore clients by telephone, email, online banking and written communications in a confident, professional and knowledgeable manner at all times. You'll also be liaising with both internal and external stakeholders on a regular basis, to resolve queries and understand requirements in order to meet their needs successfully.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
For this opportunity, we will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal. Please discuss the detail of the working pattern options for the role with the hiring manager.
• Proactively educating customers to have confidence in using alternative channels of their choice, at times to suit them
- Exceeding customer expectations and being empowered to deal with customer requests at first point of contact
- Using your time efficiently, adhering to personal work patterns and schedules to meet customer demand and ensure you achieve your own objectives on a daily, weekly and monthly basis
- Acting with honesty and integrity and working with colleagues to create a respectful and motivating environment to attract, inspire and develop colleagues
- Personally looking after your own well-being in the workplace and that of your close colleagues, to contribute towards a culture of care
- Actively participating in citizenship activity that contributes to the wider SkyBranch Premier Community in which you work
• Exceptional customer service skills and experience
- Good communicator and ability to form professional relationships
- Ability to effectively plan and organise
- Effective decision making
• Have a minimum of either five GCSEs (including English and Mathematics)
- Exceptional level of computer literacy and have proficient keyboard skills
Where will you be working?
We have two offices in Jersey situated in the heart of St Helier, the main town on this idyllic Island. The Barclays offices are surrounded by good quality shops and it’s only a 5 minute walk to the beautiful harbour with numerous sea view restaurants and bars. Barclays in Jersey promotes its ‘Values’ and is at the forefront of everything we do with a business emphasis on our ‘Shared Growth’ agenda with colleagues volunteering to help others in the community they live. We are a dynamic, future focused organisation with employee opportunities for personal development and mobility across the Barclays Group.
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