Customer Service Advisor Exeter, England
Job description
Customer Service Advisor – Exeter (Hybrid remote working after probation)
£23,000 per annum + Company Bonus + 24 days Hols, Pension, Insurance
Who?
Our client consistently wins awards for being a great place to work and this is a result of the care and support they give to their employees. They benchmark and review salaries and benefits on a regular basis and have provided additional measures during recent challenging times. Personal development and ongoing support are other factors in them becoming a highly regarded employer in Exeter.
Customer experience and satisfaction is a key focus for the business and therefore the customer service team is an important department within the company as they are the first point of contact.
Due to growth and promotions, they are currently looking for an enthusiastic customer service professional to join their friendly team.
What?
- Handle customer queries on a first call resolution basis whilst delivering a first-class customer experience
- Provide a one point of contact service to the customer by developing an understanding of all the company products, processes and values.
- Focus of the role will be the provision of customer service, but you will also be cross trained across operations to provide support which will add variety to daily duties.
- You’ll need to enjoy dealing with varied queries whilst communicating effectively and building rapport at the same time.
- Working within a team and building close relationships across departments is important to the success of this role.
Why?
If successful you will enjoy excellent benefits which include a company bonus, private medical insurance, life cover (x 4 salary), income protection, generous pension scheme, 24 days holiday plus an extra day off for your birthday, up to 2 volunteer days, cycle to work scheme, discounted retail and restaurant vouchers and most importantly a Company that looks after their employee’s well-being.
Please apply with your CV and contact us to discuss in more detail.
While Baker Snell endeavour to respond to all applications, it is not always possible when we receive high volume so if you do not hear anything for two weeks, please assume you have been unsuccessful on this occasion. We wish you all the best with your ongoing job search.
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Work Location: Hybrid remote in Exeter
