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Customer Service Advisor
£21,674 pa plus excellent benefits
Slough - Hybrid role

Fixed Term Contract
Start Date: 05/06/2023

Are you passionate about delivering high quality customer service? Do you have the skills it takes to clearly communicate with customers, empathise with them and ensure that their needs are met, each and every time, plus a real desire to be part of a fast-moving business that’s a leader in its field?

Would you like to represent a global fashion retailer whose success is driven by its creativity and close links with its customers and where you’ll enjoy a fun, diverse and supportive environment, as well as some excellent rewards and benefits? Then join Arvato, a place where you’ll be encouraged to be 100% you every day, as a Customer Service Agent.

Our client, ZARA, is a leading Spanish fashion retail business with 238 stores in 96 different countries. One of the reasons they’re such a success is because they provide amazing customer service. Join us and you could soon be part of that success by delivering a first class inbound/outbound customer service to help resolve a range of customer queries and needs.

As well as taking ownership of customers' concerns and acting as their primary contact, you’ll learn all about Zara’s portfolio of products too, so that you can truly understand each customer’s unique needs. We’ll also rely on you to act as an intermediary between the customer and the appropriate department when necessary, in order to ensure customer satisfaction. Put simply, your challenge will be to retain customers through positive relationship building, diffusing tricky situations and creating trust via an open and honest approach in a fast-paced environment where promises made are delivered. Are you up for the challenge?

If so, you’ll need to be self-motivated, with a strong work ethic and the ability to manage multiple priorities and adapt to change within a fast-paced environment. It goes without saying that you’ll have a flair for using your strong listening skills and probing techniques to engage with people who demand a premium level of personalised service. Indeed, building a rapport with customers by greeting them in a friendly, and professional manner will be key. You’ll also need to bring computer literacy skills and the ability to keep accurate customer records.

In return, we’ll offer you:

Excellent on the job training and on-going core skills development

28 days Holiday (including 8 public/bank holidays) plus the opportunity to purchase additional days off

Life assurance and access to a pension scheme

An employee discount scheme, including savings on shopping (retail and supermarkets), cinema, holidays, and top tech and lots more

An employee assistance programme to ensure your wellbeing

An annual bonus scheme to recognise your achievements

So, what are you waiting for? If you want a role where you’re encouraged to be 100% you every day and use your skills to help others, then apply today!

It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.