Customer Service Advisor* England
Job description
Location: Fully Home-Based or an opportunity for office-based/hybrid in Swansea
Hours: Full time, Monday to Friday, temporary
Are you looking for a fully home working opportunity commencing in March?
Here at Arvato, we are looking for exceptional customer service staff to join our growing home-based team. We're currently recruiting for priority work, to answer and manage calls, emails and applications to support our Central Government clients.
Our call handlers and application processors are dynamic, hard-working, have great communication skills, accuracy in their work, empathy and resilience, whilst ensuring high levels of customer service.
Start dates from 20th March 2023 on 40 hours per week, ranging from 8-12 weeks Fixed Term initially, with a potential extension of up to 12 months depending on client need.
The hourly rate is up to £10.77, inclusive of temporary high inflation premiums.
The shifts are worked on a rotational basis (Monday to Friday 8am - 6pm).
Posts will be subject to Right to Work and Disclosure and Barring Service checks, therefore valid ID or a Government Sharecode is required to satisfy virtual IDVT requirements.
We are driven by technology, differentiated by experience, and powered by people. We are an equal opportunities employer, embracing diversity in the workplace.
What you’ll need:
- Previous experience in a busy contact centre role or similar environment.
- Excellent customer service skills, friendly and approachable telephone manner.
- Ability to work well under pressure, resilience when needed and an empathetic nature.
- A team worker with a flexible approach and good communication skills.
- Attention to detail.
- Whilst a laptop will be provided you will need to have an ergonomic, comfortable, quiet and secure working area available to ensure security and privacy of caller’s data and a reliable/stable internet connection.
In return we can offer you the following:
- A chance to work as part of a great team doing a rewarding job.
- Competitive hourly rate and employee benefits.
- 40 hours per week. 8 am-6 pm Monday to Friday (We may ask you to be available to work flexible hours until 8pm in the future).
To apply, please click on the apply button, we'd love to talk to you.
