Customer Service Advisor Croydon, England
Allianz Partners
Full Time
Croydon, England
27372 GBP ANNUAL Today
Job description
The role
Do you have experience of delivering a high level of exceptional customer care? Do you have experience of responding to, and taking ownership of customer complaints over the phone and through written correspondence? Then this may be the job for you!
Our friendly, hardworking and highly customer focused Customer Service Team is looking for an enthusiastic and experienced individual to join them, to assist in responding to customer complaints in an efficient and professional way. You will be dealing with customers across multiple lines of business including Travel Insurance, Roadside and Home Assistance.
You will be responding to inbound calls and emails, ensuring information is accurately recorded on to our complaint management system. Using your exceptional communication skills, you will be able to write customer facing letters, including ‘Final Response letters’ when closing a case. You will be empathetic to customer situations whilst being comfortable holding difficult conversations.
You will establish through means of investigation and review that the outcome of any issues is fair and with a focus on quality.
Some of our services will be insurance regulated, therefore you will be working in line with the principles of TCF, DPA and Financial Conduct Authority (FCA) guidelines and specifically dispute resolution (DISP)
Hours: Thirty-five hours per week, Monday to Friday between the hours of 8am and 6pm. These hours may vary in line with business needs
Location: East Croydon. We understand the importance of work-life balance with our employees working a hybrid solution of 60/40 office/home working
Salary: £27,372 plus £1,500 annual performance bonus
About you
- You will have a proven track record of delivering high standards of customer care in a similar role
- You must have experience of dealing with high level customer complaints
- You will have excellent letter writing skills, telephone manner and attention to detail
- You will be organised with strong administration skills
- Your IT skills will be strong and will be well versed in using MS Office packages, such as Word
- You must have the ability to problem solve autonomously or as part of a team
- You must be able to work under pressure in order to meet strict work timescales
- You may have Insurance/Motor background experience
- You may have working knowledge of the FCA
- You will have a good standard of general education, including Maths & English A-C GCSE or equivalent.
- Ideally educated to A level standard or equivalent
You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’ You are always encouraged to bring your ideas and highlight any areas for improvement in processes.
Staff Benefits
In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.
We will provide you with a competitive salary and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our BUPA Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted travel/pet/musical/home/car Insurance, Roadside Assistance free after a qualifying period and up to three paid days for Corporate Social Responsibility activities.
We also provide a comprehensive Employee Assistance Programme (EAP) which is available from day one of employment. Confidential 24/7 helpline and an app to access life, money and wellbeing resources including mental wellbeing support, debt and legal advice.
See 'Who we are' as an organisation, to find out more about us.
Allianz Partners is a world leading B2B2C specialist and expert in the creation and delivery of unique solutions that combine service, insurance and technology to provide worldwide protection and care.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Let's care for tomorrow.
Job Level:
Professional
Location:
Croydon, ENG, GB, CR9 6HD
Available until:
19/04/2023
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Partners
Employing Entity:
AWP Assistance UK Ltd
Job Type:
Full-Time
Remote Job:
Hybrid working
Employment Type:
Permanent
ID:
13729
