Customer Service Advisor Edinburgh, Scotland
Job description
Senior Customer Advisor – Edinburgh
Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you’re making a real difference, this role could be for you…
We’re searching for caring people to join our Contact Centre teams to support customers from our Lloyds Bank, Bank of Scotland, Halifax and Scottish Widows brands. Can you help us to make it possible?
This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.
Location:
69 Morrison Street, EH3 8BW
150 Fountain Bridge, EH3 9PE
*Opportunity for hybrid working after completing training
Start Date: Various start dates
Pay Rate: £12.08 per hour
Shift Pattern: Full Time - 35 hours per week Monday – Friday 8am – 6pm
KEY RESPONSIBILITIES:
· Manage inbound customer calls relating to their accounts and products, keeping it simple and making it easier to do business
· Complete telephony, digital and admin-based tasks to service customer queries
· Take ownership of customer problems, solving them at first point of contact and escalate when required
· Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development
· Contribute to an environment where colleagues want to work, and customers feel valued
SKILLS:
· Good communication - oral and written
· Embrace 'in the moment' coaching to develop your skills and knowledge
· A great attitude towards providing an excellent level of customer service which exceeds customer expectations.
· Adaptable to change and willing to embrace new ideas
· Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
*There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 10-week training programme.
WHAT’S IN IT FOR YOU?
· 10 weeks fully paid training
· Great rates of pay
· Opportunity for potential extension or a permanent position
· The opportunity to work with some of the most influential and experienced managers in the banking industry
· Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.
· Access to a benefits scheme giving you discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services
About our Citymark site...
· A canteen serving grab and go service
· Rest areas throughout Citymark including TVs etc.
· On-site shower facilities
· Kitchenette areas on each floor with fridges and microwaves
· Prayer Room
· Free tea/coffee facilities available within each kitchenette
· Great transport links with bus stop outside front door and 8 minute walk from Haymarket Train Station
· Great location for local eateries and supermarket
·
About our Port Hamilton site...
With a passion for charity fundraising equal to the development of our colleagues careers this modern site also has the following facilities:
· A canteen serving breakfast and lunch
· A grab and go coffee shop
· On-site Gym facilities, including showers / changing facilities (paid gym membership)
· Kitchenette areas on floors with fridges, microwaves and tea & coffee facilities
· Free (bookable) car parking (often but not always available) as well as a bicycle parking area
· Contemplation and Returning Mothers room
· IT Tech Bar
· First Aid Room
· Great transport links
Are you interested in this opportunity?
To apply, click on the link and you will be sent a response immediately with next steps (please check your junk mail just in case!). Following application, one of our recruitment team will be in touch within 24 hours to talk you through the role in more detail let you know what happens next!
Lloyds Banking Group is committed to helping customers build for their future, which means a great opportunity for you to make a real difference. If you’ve got a passion for people and a dedication to helping customers achieve their goals, then apply now!
ACV00544
Job Types: Full-time, Temporary contract
Contract length: 6 months
Salary: £12.08 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- EDINBURGH: reliably commute or plan to relocate before starting work (required)
Work Location: One location
