Customer Service Advisor

Customer Service Advisor Horsham, England

Accord for Resource Solutions (GSC)
Full Time Horsham, England 25000 - 27000 GBP ANNUAL Today
Job description

We are looking for an experienced customer service advisor to join an established team working within the financial services sector.

Experience working within a financially regulated industry would be advantageous.

What you’ll do

– First point of contact for queries from Financial Advisors and/End consumers via phone/email/tickets

– Understanding and confidently articulating multiple processes in both written and verbal format; specific to KYC (Know Your Customer) & Due Diligence, SLA reporting, Client MI Transactions and Support & Issue Resolution.

– Answer customer queries in accordance with processes and procedures

– Absolute ownership of queries through to satisfactory resolution

– Gain and maintain a good understanding of Platforms within the Financial Services market

– Follow procedures and instructions in order to ensure excellent client outcomes

– Source answers and think logically to find solutions

– Review data to ensure accuracy

– Proactive feedback to other departments where required in order to ensure excellent client outcomes

– Contribute and feedback in team meetings

– Maintain and Improve Customer Satisfaction Survey Results vs targeted SLA’s

The knowledge, experience and qualifications you need

– Excellent phone manner and experience of dealing with challenging calls

– 5 GCSE’s including maths and English language

– 2 A Levels or equivalent

– Willing to learn

– Accurate with good attention to detail

– Ability to work as part of a team and autonomously

– Excellent communication skills both written and oral

– Organised and diligent

– Build rapport quickly and easily

Job Types: Full-time, Permanent

Salary: £25,000 - £27,000.00 per year

Job Types: Full-time, Permanent

Salary: £25,000.00-£27,000.00 per year

Benefits:

  • Work from home

Schedule:

  • Monday to Friday

Work Location: Hybrid remote in Horsham

Customer Service Advisor
Accord for Resource Solutions (GSC)

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