Customer Service Advisor Horsham, England
Job description
We are looking for an experienced customer service advisor to join an established team working within the financial services sector.
Experience working within a financially regulated industry would be advantageous.
What you’ll do
– First point of contact for queries from Financial Advisors and/End consumers via phone/email/tickets
– Understanding and confidently articulating multiple processes in both written and verbal format; specific to KYC (Know Your Customer) & Due Diligence, SLA reporting, Client MI Transactions and Support & Issue Resolution.
– Answer customer queries in accordance with processes and procedures
– Absolute ownership of queries through to satisfactory resolution
– Gain and maintain a good understanding of Platforms within the Financial Services market
– Follow procedures and instructions in order to ensure excellent client outcomes
– Source answers and think logically to find solutions
– Review data to ensure accuracy
– Proactive feedback to other departments where required in order to ensure excellent client outcomes
– Contribute and feedback in team meetings
– Maintain and Improve Customer Satisfaction Survey Results vs targeted SLA’s
The knowledge, experience and qualifications you need
– Excellent phone manner and experience of dealing with challenging calls
– 5 GCSE’s including maths and English language
– 2 A Levels or equivalent
– Willing to learn
– Accurate with good attention to detail
– Ability to work as part of a team and autonomously
– Excellent communication skills both written and oral
– Organised and diligent
– Build rapport quickly and easily
Job Types: Full-time, Permanent
Salary: £27,000.00 per year
Benefits:
- Canteen
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- Shuttle service provided
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: Hybrid remote in Horsham
