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Job description

Role: Customer Service Advisor

Type: Permanent

Location: Derby

Hours: Monday - Thursday 8:30am-5:30pm
Friday: 8:30am -3 pm

Customer Service Advisor

Salary:

£22,500 - £23,500

Duties:

• Answer general, written, customer service queries via ticketing system within SLA times
• Answering incoming calls to ensure our high level of service is maintained
• Take ownership of post-sale customer queries. Working with other teams to find a resolution
• Manage a caseload of sales through to completion. Including handling return documentation

Requirements:

• Has a history of providing consistently excellent customer service
• Has an organised working style with a strong attention to detail and the ability to manage their own workload
• A friendly, positive personality with a willingness to work hard as part of an enthusiastic team
• Has excellent written and verbal communication skills
• Is able to adapt to new processes and systems quickly
• Seeks customer focused resolutions

Job Types: Full-time, Permanent

Salary: £22,500.00-£23,500.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Derby: reliably commute or plan to relocate before starting work (required)

Work Location: In person