Customer Service Advisor / Admin Assistant London, England
Job description
Only motivated cover letters / applications will be considered
About us:
Color & Co is a Danish design company that is passionate about the environment, sustainability, and natural materials. We sell and produce exclusive high-quality roller blinds, in natural materials like bamboo, paper and jute. Our headquarter is in Copenhagen and we just recently opened a new production space, showroom, and office in NW London. We are currently experiencing great interest in our products, and we therefore need to expand our small team with a Customer Service Advisor / Admin assistant. The working hours will be full-time 37 hours per week at our address in NW London.
About the job:
The job will consist of handling telephone calls and inquiries by e-mail from our customers. Our customers are both private customers and trade customers, such as interior designers and architects, who contact us for help and guidance. Our customers also stop by and visit the showroom or pick up their orders personally. All orders are placed on our webshop. You will need to make sure these orders have been placed correct and shipped out in time. As Admin Assistant you will also be helping with day-to-day assignment within PR, production planning, website, and other types of administrational work. Other tasks are to pack and send out samples and attending fairs when applicable.
About you:
It is important that you both speak and write flawlessly and fluently in English. You are a service minded, structured and efficient person who takes responsibility in all assignments given to you, and you thrive in a job with many different tasks. You are a happy and positive person - and find it easy to communicate with many people daily, also the occasional more demanding customers. You are patient and can remain calm in stressful situations. You have a natural ability to connect with our customers in a fun and engaging way to help build stronger and longer-lasting relationships. You are interested in sales and provide the right kind of service to make the sale happen. You love multitasking and are happy with helping where needed. You are a quick learner who never see challenges only opportunities. Experience with similar jobs is a plus.
Software experience:
- You have experience in working with Microsoft Office.
- It’s a plus if you have basic accounting experience and can use software such as Xero and have general experience in working with online ecommerce systems and online applications.
Position: Full-time (37 hours)
Start date: As soon as possible.
Salary: According to qualifications
Job Types: Full-time, Permanent
Salary: £2,016.00-£2,500.00 per month
Benefits:
- Flexitime
- On-site parking
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- London, NW10 6RB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Why would you be the perfect person for this particular job.
Education:
- A-Level or equivalent (required)
Experience:
- customer service: 1 year (required)
Work Location: In person
