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Job description

Countrywide are seeking driven and professional customer service specialists who want to be a part of an established, passionate team supporting the accounting and lettings functions within Countrywide’s estate agency network.

Countrywide is now part of Connells Group. You will be working for the UK`s largest property services group; we serve our customers nationwide cross more than 85 brands. We have unparalleled coverage of the UK property market, and we are uniquely placed to support our customers across the residential and commercial property markets.

We are on the lookout for committed Customer Service Advisors to join our Accounts team who share the same passion for customer service as we do! Working in a large vibrant centre, you could be joining a team supporting our branches or one of our many specialist teams. There’s also plenty of opportunity to move around teams as you progress.

The role of a Customer Service Advisor:

• Demonstrating your passion for working with people and money, by taking ownership of customers' queries and see them through to a positive resolution.
• Applying your knowledge to support our customers in an efficient and engaging way, so you will need a good telephone manner, coupled with excellent numeracy and administration skills
• Having a very keen eye for detail as you will be handling landlord and tenant money on a daily basis.
• Establishing and building strong relationships with our customers and colleagues; demonstrating excellent customer service skills, and developing them further.
• Being a Team Player! Confidently engaging and participating in team meetings and training which will ultimately support our customers.
• In an industry such as property, compliance is key, therefore you will need to study and gain relevant industry qualifications.

What you get in return for a career as a Client Account Administrator with Countrywide:

• 23 days annual leave increasing with long service
• Pension scheme
• Full training is provided with excellent career progression opportunities throughout the business
• Supported industry recognised qualifications
• Outstanding discounts across retail, entertainment, travel and health
• Casual dress
• On-site parking

We are committed to developing our colleagues and to providing the highest quality service to our customers. The government is currently introducing regulation to the property industry which will require that all estate agency and letting colleagues hold a qualification in their specialist area (sales or lettings). In order to develop our colleagues, provide a high quality service and work towards regulation, all colleagues who join us are required to hold the a Level 3 qualification in their specialist area (sales or lettings). If you don`t already have this qualification you will be required to study for it, and Countrywide will support you to achieve the required standards.

Job Types: Full-time, Permanent

Salary: Up to £20,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location