Customer Service Advisor (3079) Cambridge, East of England, England
Job description
Salary: £20,900 - £24,800
Location: Cambridge, Hybrid
Contract: Permanent
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
We are seeking a Customer Service Advisor to be the first point of contact for our customers, ensuring that they receive a high quality and efficient service. This role provides great opportunity to develop your skills and experience, and progress to a Customer Experience Advisor role.
About the role
In this exciting and varied role, you will be responsible for first time contact resolution from schools, parents and candidates regarding services and products offered by Cambridge International.
Customers can contact us 24 hours a day 6 days a week by phone, email, webchat or webform. We have two teams, one based in Cambridge where team members work shifts between 7.30 and 17:30, Monday to Friday and the team in Manila who work a variety of shifts from 14:00 UK time until 10:00 UK time Sunday to Friday.
You will take responsibility for ensuring enquiries are dealt with and resolved within target times, and keeping customers informed of progress.
You will maintain accurate records of all enquiries handled on our Customer Relationship Management system (CRM).
We are passionate about developing our team and we have opportunities for team members to move forward in their career, with a clear progression route. Once you are fully trained and achieving agreed quality and quantity targets, there will be an opportunity to progress into a Customer Experience Advisor role.
About you
We are looking for someone who is passionate about customer service and has a high standard of verbal and written communication skills.
You will need to be fluent in English and have a good knowledge of the MS office programmes.
You will be confident in speaking with people at all levels, and work with a high level of accuracy and attention to detail.
You will be keen to learn and develop within your role, whilst maintaining an excellent level of customer service.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- Group personal pension scheme
- Discretionary annual bonus
- Life assurance up to 4 x annual salary
- Private medical and Permanent Health Insurance
- Green travel schemes
- 28 days annual leave plus bank holidays
We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being 19th March 2023 and interviews are scheduled to take place week commencing 27th March 2023.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
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