Customer Service Advisor 21hrs Newport, Newport, Wales
Job description
Closing Date: Sunday 8 October
Shortlisting Date: TBC
Interview Date: TBC
Salary: £24,140.59 fte
Our customers are at the heart of everything we do and you will be at the heart of delivering high quality customer focused services to NCH customers by delivering, promoting and supporting a ‘right first time’ approach to customer enquiries, ensuring consistency of service across different communication channels and touch points.
You will make effective use of our digital systems to ensure that we display impressive customer recognition and deliver our commitment to providing services which delight.
Application Process:
We require an application form to be completed for every role.
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.
Your NCH, our comprehensive benefits package:
We believe NCH is a great place to work and it’s important to us that our people feel the same way.
As well as offering varied and fulfilling careers, we want every colleague to feel appreciated.
That means having the best possible benefits package, the flexibility to maintain a great work-life balance and the opportunity to achieve your full potential.
Enhanced Pension Scheme:
We operate two pension schemes, one with Aviva Pensions, and one with the Local Government Pension Scheme (LGPS). Aviva Pensions is a defined contribution pension scheme. LGPS is a defined benefit pension scheme with generous employer contribution values. You may be able to transfer in any other pension you have within your first year of service.
Enhanced Annual Leave:
You’ll start on 25 days annual leave (+ Bank Holidays) which would increase to 30 days following three years’ service.
Agile Working Policy:
NCH work with the philosophy that ‘work is something you do rather than somewhere you go.’
Health and Wellbeing:
We have many health and wellbeing policies and initiatives such as Cycle to Work, Enhanced Maternity/Paternity/Adoption and Sick leave.
Development:
We offer many professional and personal development options such as paying for professional membership, sponsored study opportunities and career progression and development.
NCH strives to be an equal opportunities employer and welcomes applications from all sections of the community.
Our Values
- Active – We take action and get things right first time
- Collaborative – We work hard to earn the trust of customers and colleagues
- Inclusive – We celebrate our differences and embrace diversity in people and ideas
- Trusted – Individually we’re good, but together we’re great
