Customer Service Adviser Remote
Job description
The Opportunity
Customer Service Adviser
Fixed Term Contracts – 6 months (35 hours per week).
Salary; £20,300
Remote/Hybrid working available at our Halifax office.
Monday – Friday; 9-5pm.
At RSA our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. In June 2021, we became a proud member of the Intact family, and now we're part of something bigger with a presence in North America, the UK, and Europe.
We are currently recruiting for a Motor Claims Handler to join our team, working from home (hybrid working available at Halifax office).
Your Role
You will be part of our Motor Claims team, acting as a triage to ensure customers get to the right destination for both telephony and written communication. We treat our customers as people, not numbers, and you will be at the forefront of this, offering any help, support, and guidance they need.
We provide necessary training, so you have all the tools at your disposal. The
role will be Monday-Friday operating 9-5pm.
About You
Communication skills are crucial as is having a genuine desire to help our customers. The ability to listen and show empathy is key, you won’t be happy unless the customer leaves.
the call feeling like they’ve been heard.
Your attitude and approach to customers is more important than your experience. However, a background providing great customer service, showing an ability to build relationships and operate with the customer in mind will put you in a great position to be successful with RSA.
What we offer you
At RSA we put our people first. We have adopted hybrid working as standard, to give you better a better work/life balance and an excellent flexible working mindset.
On top of that we also provide performance related bonus of up to 7% of your salary, insurance discounts (up to 40%), and pension contributions of up to 11%, looking after your wallet and your wellbeing.
We'll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You'll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
About Us
We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.
We understand that, for most, home life is a priority, so we are happy to consider all our roles on a part-time or job-share basis. We are committed to hybrid-working so if you'd like flexibility in when, where, or how you work, we'd love to hear from you.
If you think you would be a great fit for us, but don't meet all the requirements of the role, please contact us as we'd love to discuss how RSA could be the next step in your career journey.
Job Type: Fixed term contract
Contract length: 6 months
Salary: £20,300.00 per year
Schedule:
- Monday to Friday
Work Location: Remote
Reference ID: UK001114
Expected start date: 11/09/2023
