Customer Service Adviser Remote

Roslyns Accounting Company Limited

Full Time Remote 23000 - 26000 GBP ANNUAL Today

Job description

Roslyn's is looking for a friendly, self-motivated, and articulate individual for a support-centric role dealing primarily with our end-to-end payroll software.

The role is focused on helping our clients properly use our cloud-based services to their full potential, guiding them through our systems, and responding to their queries in a timely manner. This role may be likened to a first-line support position.

Most of the client communication is handled in one of two ways, by the client booking a call or via a cloud-based ticketing system. We would expect you to deal with approximately 20 tickets a day and about 2 calls, though this can vary wildly from day to day. Most of the queries are regarding our payroll software service and a good understanding of end-to-end payroll is therefore important.

While you will be part of a team, the job is mostly self-managed, and you need to be comfortable working alone. Internal staff communication is done textually primarily via Microsoft Teams, but anything client-related goes through the aforementioned ticketing system. Our systems generate reporting for you to track compliance, and this is supervised by your line manager, but you will not be micro-managed.

Duties

Acknowledge client correspondence quickly and efficiently in a friendly a polite tone.
Ensure client is submitting paperwork and payroll correctly and in a timely manner.
Assist clients with technical and administrative queries.
Use exception reporting to identify and resolve issues with HMRC, TPR and NEST pensions.
Make suggestions to the development teams to further improve user experience for both clients and Roslyns.
Complete declarations of compliance for The Pension Regulator.
Communicate and coordinate with our business development team.
Communicate with HMRC, TPR and NEST pensions as appropriate.
Processing of attachment of earnings orders.

Full time and part time (20hrs+) positions will be considered. Working hours are entirely flexible providing someone in the team is always available during traditional working hours.

While the role is advertised as remote-based, a seat in our Sheffield office can be arranged if preferred.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 20-37.5 per week

Salary: £23,000.00-£26,000.00 per year

Benefits: