Customer Service Adviser Morpeth, England
Job description
Our mission in Customer Service is to Resolve enquiries at first point of contact, engage with Customers for successful outcomes, achieve the best level of service we can, connect people with what they need and help Customers to help themselves. We achieve this via a network of 6 offices which customers can visit for face-to-face interactions and a contact centre which is the first point of telephone contact for the Council. We are also transforming our self-service offer. We look to resolve all enquiry types at the first point of contact wherever possible for a wide variety of enquiry types including housing benefit, council tax, blue badges, concessionary travel, housing, household waste, highways, planning and much, much more!
If you are a person who loves to help others, in a Contact Centre environment, we want to hear from you! It is an exciting time for Customer Service at Northumberland County Council.
We are looking for enthusiastic, dynamic, and flexible individuals ideally with Customer Service experience to help us to continue to transform our services in Northumberland and be the best we can be for our customers. We are creating a first-class service for Customers to connect with us digitally, by telephone, or in person. Excellent communication and interpersonal skills are key as well as a dedication to fantastic customer service and a desire to help and resolve enquiries at first point of contact.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 37 per week
Salary: £22,369.00-£24,054.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- Gym membership
- On-site parking
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Day shift
- Flexitime
Work Location: One location
Application deadline: 01/03/2023
Reference ID: 240030
