Customer Service Adviser Birmingham, England
Job description
We are brave, we are ambitious, we are honest, and we are Citizen!
Our busy and helpful Customer Services team receive around 800 calls per day. As a Customer Service Adviser, you will be supporting customers with a wide range of queries such as repairs, tenancy enquiries and much more.
We offer excellent career progression and training, with many of the Customer Service Advisers progressing to further internal positions within Citizen. We also offer a hybrid working approach, with our teams working both from home and from our impressive offices on Birmingham Business Park, near to Birmingham Airport.
In housing you can make a real difference, in the role of a Customer Service Adviser you will:
- Providing an excellent service to all our customers, via calls, emails, and other channels in a timely manner to ensure we are delivering or exceeding customer expectations
- Diagnosing problems and offer advice to customers to resolve their issues as promptly as possible
- Building strong working partnerships with colleagues and third parties to ensure best possible service for customers
- Maintaining customer records and update systems
As a Customer Service Adviser we need you to have:
- Previous customer service experience and a passion for helping people
- Fantastic communication skills – both verbal and written
- PC literate
- Ability to work to deadlines
Our people are everything and we offer:
- ‘Live - Work - Better’ scheme which actively encourages work-life balance
- Hybrid working – Working from home and the office!
- Annual leave starts at 25 days per year, increasing with length of service
- Enhanced family leave
- Employee Assistance Programme – a 24/7 service which gives you free, confidential advice and support on a range of issues as well as access to telephone counselling
- Free membership of a health plan with discounts on medical treatments and a range of other services including gym memberships, cinema tickets and restaurants
- Opportunities for salary progression, which is directly linked to performance reviews
- Recognition through our Employee Excellence Awards
- Representation opportunities on our Staff Consultative Forum
- Pension Scheme – Citizen match up to 10%
- If part of the pension scheme you are entitled to Life cover
- Cycle to work scheme
- Dress for your day
- Free on-site parking
- We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave
We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.
Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk
Closing date: 14 May 2023
Interview date: 23-25 May 2023
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
