Customer Service Adviser and Administrative Support Assistant Cockermouth, England
Job description
Customer Service Advisor and Administrative Support Assistant – Penrith or Cockermouth
As one of the UK’s leading general insurance and financial services companies, NFU Mutual’s agencies provide the local, personalised service that our customers value. We are looking for a conscientious, organised individual to join our team.
The role
We are looking for a Customer Service Adviser and Administrative Support Assistant working from our modern offices located either in our Penrith or Cockermouth Branches in Cumbria.
On a day-to-day basis you will be dealing with new sales enquiries, existing policy changes and providing administrative support, all with a ‘can-do’ proactive enthusiasm.
The chances are, you’ll have already worked in a similar role, you will have an excellent telephone manner and be willing to go above and beyond to provide a first-class customer experience. You will enjoy working in a busy team environment and being proactive to support the growth of the business.
In return, you can expect full training in a friendly and supportive environment, enabling you to grow and develop in your role.
Typical Duties
- Responding to customer enquiries over the telephone or face to face in the branch.
- Acquiring and maintaining a knowledge of NFU Mutual General Insurance products
- Reviewing and advising customers on their general insurance requirements
- Enabling cross-selling opportunities to new and existing customers
- Administering all customer instructions to completion and compliance standards
- Providing administrative support to the Agency Manager and Agents
- Processing and dispatching renewal documentation
- Producing correspondence to required timeframes and quality standards
- Developing and sustaining effective working relationships with customers and all members of the Agency.
- Obtain customer appointments for our Financial advisor
- Handling customer payments / accounts queries / banking
Desired Skills and Qualities
- Determined with a strong willingness to learn
- Able to communicate effectively, both written and verbal
- Able to problem solve and use own initiative and judgement
- Willing to work as part of a team
- Practical and hands-on attitude with strong attention to detail.
- Organised and hardworking
- Well-mannered and presentable for the role
- Reliable and dependable
- Seeking to uphold standards
- Demonstrates attributes of honesty, integrity, due skill, care and diligence
- Desire to build a long-term career with NFU Mutual
- Previous sales and customer service experience an advantage.
Our commitment to you
- Competitive salary with opportunity for progression
- Contributory pension scheme
- A focus on your professional development, with full training provided.
- 37.5 hours a week (however we are currently trialling a 4 day / 34 hour week)
- 31 days annual leave (inclusive of UK bank holidays)
- Flexitime enabling you to earn up to an extra 5 days off each year
- Free Parking
Job Types: Full-time, Permanent, Based in Penrith or Cockermouth.
Salary: Up to £22,100 after successfully completing all training requirements.
Schedule:
- 37.5 hours per week Monday to Friday, 8.30 am till 5.00pm (however, we are currently trialling a 4 day / 34 hour week, which you will go onto once initial training has been completed)
Job Types: Full-time, Permanent
Salary: Up to £22,100.00 per year
Benefits:
- Company pension
- Free parking
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 05/05/2023
