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Customer Service Administrator - Maternity Cover

Hours: Full time, 40 hours per week with ½ hour unpaid lunch break.

Alternating weekly hours 08.30 – 5.00pm & 10.00am - 6.30pm with flexibility required to work between 8am - 7pm during peak months October and November

About the position:

To provide excellent customer service to all existing and prospective customers and to assist with increasing the company’s revenues through maintaining and developing customer relationships.

Key Tasks and Responsibilities will include:

• Responding to customer enquiries and queries in a professional and prompt manner.
• Liaise with all new and regular customers on all queries and issues through regular contact by telephone.
• Ensure accurate data is entered into appropriate systems including key tracking events and rates.
• Take all incoming calls from customers and all bookings using appropriate documentation.
• Making regular contact with all Accounts by telephone to ensure the development of relationships
• Developing relationships with the Sales team and the Operations team to share customer knowledge and provide business support.
• Responding to the requirements of all customers and to learn to fully understand and be conversant with the Standard operating procedures.
• To assist with ensuring any special shipping requirements or instructions are clearly specified.
• Comply with all relevant work and safety legislation, standards and organizational procedures and UK security regulations.
• Assist the Customer Services/Branch Sales operators with organising the collection of shipments and process collection notes
• Advise of delivery dates/collection dates according to lead times
• Provide PODs where required
• Raising invoices
• Assist with invoice queries to ensure a response is given in 24 hours.
• Raise and log purchase orders.
• Ordering of site consumables.
• Liaise with suppliers and maintenance companies.
• Provide professional KPI documents to customers on agreed basis if required
• Provide corrective action in a professional manner regarding any customer anomalies.
• Assist with inventory checks as required

About you:

You will hold 5 x GCSE’s or equivalent including Maths and English, Grade A – C with a background within a customer service / sales environment and be able to demonstrate highly competent computer skills in all areas of Microsoft 365. You will have the ability to work in a team and demonstrate professional verbal and written communication skills, be self-motivated and have the ability to prioritise and work to tight deadlines.

Desirable:

You will have a working knowledge of Contract Logistics Operations, possess strong organisational skills, with the ability to build strong relationships in a short period of time. You will have the ability to deal with problems in a positive way and have enthusiasm to learn and adapt to change with a desire to succeed, improve upon current standards and progress within the organisation.

Salary is dependent upon qualifications and experience.

Right to Work UK

In accordance with Home Office guidance successful candidates will be required to show evidence of their right to work in the UK before their commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the criteria and understand the immigration fees that you would be responsible for when making a visa application.

All offers of employment are subject to a five year background check and criminal records check satisfactory to our Company.

Successful applicants will be contacted to arrange an interview. Unfortunately due to the volume of CV's we receive we are unable to reply to unsuccessful candidates at this stage. If you have not heard from us within 2-3 weeks, your application has not be successful on this occasion.

Please note should sufficient applications be received we reserve the right to close this vacancy at any time, we therefore encourage all interested applicants to apply at their earliest convenience to avoid disappointment.

We are not looking to engage with any external recruitment agencies.

Job Types: Full-time, Fixed term contract
Contract length: 9 months

Salary: Up to £27,300.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Burton-On-Trent: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (required)

Work Location: In person

Reference ID: Customer Service Administrator - MAT Cover