Enrolment Officer London, England
Job description
Salary range: from £29,341 to £34,749 per annum (dependent on skills, experience and qualifications)
Grade: F
Hours: 35 per week
Contract type: Permanent
Vacancy Reference: 23/32
We are seeking an Enrolment Officer to manage enquiries about the English language programmes offered at the English Language Centre (ELC) and to deliver on enrolment targets.
You will advise students and/or parents/guardians/ agents on suitable courses and accommodation options as well as processing incoming bookings. You will also work closely with the Visa Compliance and CAS teams to ensure that prospective students meet the necessary requirements for UKVI visas and will prepare acceptance documentation, visa letters and course confirmations. In addition, you will show prospective students around the campus and respond to queries regarding ELC courses and other services (such as airport transfer and, extracurricular activities).
To be successful, you should have strong administration and customer service skills with a background of working with international audiences (eg international students or institutions). You will have excellent interpersonal skills with the ability to communicate effectively and build rapport with a wide variety of stakeholders. Personalised education is what we do, and we believe that every student is unique and exceptional, so you'll also have a strong focus on the student journey. The ability to speak a foreign language would be a bonus!
About us
Regent's University London is a private university right in the heart of Royal Regent's Park. We offer bespoke undergraduate and postgraduate education that begins with the individual, focussing on each student's talents, potential, and aspirations.
Our study areas include business and management; liberal studies and humanities; fashion and design; film, media and performance; psychotherapy and psychology; as well as pathway qualifications in English language and other modern foreign languages.
We are a small, friendly and supportive University offering great benefits for our staff including:
- 30 days annual leave plus bank holidays and additional discretionary closure days over the Christmas period
- Beautiful campus in the heart of Regent's Park, a short walk from Baker Street and Great Portland Street stations
- A range of great facilities on our stunning campus including free tea and coffee, flexible working spaces and free use of the campus tennis court and sport pitch
- Membership of a group personal pension scheme with a 7% minimum contribution by the University, with up to 10% contribution by the University
- Loans of up to £10,000, to include covering daily travel costs, rental deposits and bicycles
- Benenden medical cover - allowing access to medical services where there is delay in receiving NHS treatment
- Employee discount service
- £6 a day allowance to spend in University catering outlets (when onsite)
- Free language classes (free places are subject to availability)
- Blended (hybrid) and flexible working supported across the University, depending on the requirements of the role
How to apply
Please provide a current CV along with a cover letter/statement outlining why you are suitable for the role (referencing your skills and experience against the person specification in the Job Description). Candidates who do not provide a full application (including cover letter/statement) may not be considered.
Please upload your documents in pdf format where possible. Our system will limit you to the upload of 4 documents only with a maximum file size of 10MB per document.
Closing date: 11:45pm on Sunday 16th April
Interviews will likely be held on Friday 28th April
Our goal is to foster and celebrate a diverse and inclusive workplace with a sense of belonging; we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds.
