Job description

On behalf of Nationwide, AMS are seeking a Customer Administrator for a 12-month contract with the possibility of permanency, working on a hybrid working schedule within our Nationwide Building Society Bournemouth Office, BH2 6EP.

The role is based in our post-completion mortgage servicing team at The Mortgage Works Plc (TMW). TMW is a subsidiary company of Nationwide Building Society and is Nationwide’s buy-to-let lending brand for landlords.

Initial induction will last 3 days, our process training scheme thereafter is side-by-side (or screen share over Microsoft Teams for remote workers) and successful applicants will go through a 4-6-week route to competency on one of our entry level processes.

At Nationwide, we are not like a bank or other financial services companies, we are a Building Society - and we are building our society with a sense of community and with a collective belief in the idea that we are all here to help one another.

At Nationwide, our mission is to build an inclusive culture where everyone can thrive and for our Society to reflect the diversity of the communities we serve. We want to support and uplift people’s wellbeing so they can bring their whole selves to work and flourish in all aspects of their lives. Working for Nationwide, you’ll have access to a range of benefits, support and resources. For example:

• Healthy Mind Champions – We have an active group of colleagues, spread right across the Society, who are trained to provide a listening ear and signpost support options.
• Employee Networks – We have nine employee networks, open to all our colleagues. Their aims are to provide peer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective employee voice. Our Minds Matter network focuses specifically on mental health and wellbeing.
• Online Resources – Our internal intranet page is much more than a news site; it’s packed full of useful resources to support your wellbeing and is a great place to go for more information on a whole range of wellbeing topics.

Here at Nationwide, we can offer this and so much more...

Administrator- Servicing Department

£11.73 per hour - £ 21,348.60 per year

35 Hours Per Week

Monday to Friday
9am to 5pm

Hybrid Working Schedule with regular attendance in Nationwide Building Society Office Bournemouth, BH2 6EP.

Nationwide will provide equipment to enable remote working i.e., laptop, mouse, keyboard, monitor, etc.

No annual leave during first 5 weeks of the training period.

Start date is Tuesday 30th May 2023

Primarily a 12-month contract with potential to go permanent

What you'll do:

As part of our servicing team, you will be processing anything from a new account opening to the mortgage being paid off. Various changes can happen in between, to the account holder, interest rate, term of the mortgage, etc.

• Follow standard processes and procedures, adhering to company policy
• Always providing excellent customer service by being pro-active
• Work towards maintaining high performance with a combination of productivity and quality
• Investigate complex queries, issues and escalating these appropriately
• Communicate effectively with internal and external stakeholders, customers, solicitors, internal teams etc.
• Demonstrate proficient IT skills, adapt to using multiple applications across a variety of processes
• Work well within a department to complete multiple requests for customers
• Attention to detail and data accuracy is essential
• Make outbound calls to solicitors and customers to discuss process requirements and procedures

What you'll bring:

Whatever your background, if you are self-motivated this could be an excellent opportunity for you to join a major UK building society and start a career journey in financial services.

A stand-out performer will be able to work towards maintaining high performance with a combination of productivity and quality whilst supporting the team with a positive attitude, be actively involved with PRIDE and wellbeing activities and put forward ideas for customer service and efficiency improvements to our existing processes.

If you understand the benefits of working collaboratively within teams then a role here at Nationwide Building Society could be for you. If you feel that this role is for you apply now!

Salary: £21,348.60 per annum

Training: Initial induction will last 3 days, our process training scheme thereafter is side-by-side (or screen share over Microsoft Teams for remote workers) and successful applicants will go through a 4-6-week route to competency on one of our entry level processes.

Benefits: Option to work from home as part of a hybrid working schedule

Schedule:

8-hour shift (7-hour workday + 1-hour lunch break).

Monday to Friday, opportunity for overtime when competent, subject to business needs

Experience:

• Administrative: 1 year (required)

Job Types: Full-time, Fixed term contract, Temp to perm
Contract length: 12 months

Salary: £11.73 per hour

Benefits:

• Referral programme
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends
• Overtime

Ability to commute/relocate:

• Bournemouth, BH2 6EP: reliably commute or plan to relocate before starting work (required)

Experience:

• Administrative: 1 year (required)

Work Location: Hybrid remote in Bournemouth, BH2 6EP

Reference ID: Mortgage Customer Advisor
Expected start date: 30/05/2023